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- Aufgaben: Join our team as a Voice Engineer, managing voice and collaboration systems.
- Arbeitgeber: Work with a leading multi-national systems integrator known for innovation.
- Mitarbeitervorteile: Enjoy remote work flexibility with occasional travel to Central London.
- Warum dieser Job: Be part of a dynamic support team and enhance your technical skills.
- Gewünschte Qualifikationen: Expertise in Cisco CUCM, VoIP protocols, and incident management required.
- Andere Informationen: Initial 6-month contract with competitive day rates between £275PD - £325PD.
Das voraussichtliche Gehalt liegt zwischen 5500 - 6500 € pro Monat.
Our client who is a multi-national systems integrator is looking for a highly skilled Voice Engineer to join our team on an initial 6-month contract basis.
This role offers the flexibility of remote work with some aspects requiring travel to Central London. You will be a crucial part of our support and operations team, handling ticket management, fault finding, and incident management. Your expertise will ensure the seamless functionality of our voice and collaboration systems.
If you are interested in learning more, we encourage you to get in touch and apply today!
Responsibilities:
- Voice & Collaboration Support & Operations: Manage and maintain voice and collaboration infrastructure.
- Ticket Handling, Fault Finding, and Incident Management: Efficiently handle tickets, troubleshoot issues, and manage incidents.
- Cisco Unified Communications Manager (CUCM) & Unified Contact Center Enterprise (UCCE): Configuration and management.
- ICM Script Creation and Monitoring: Develop and monitor ICM scripts to optimize performance.
- IVR and Menu Options within Unity Voice Mail: Create and manage IVR systems and menu options.
- Video Technologies: Support and manage WebEx, CMS, and TMS platforms.
- Voice over IP Protocols: Expertise in SIP, H323, MGCP, SCCP, and legacy voice protocols such as ISDN, QSIG.
Nice to Have:
- Call Logging: Experience in call logging systems.
- Voice Recording: Familiarity with Vebra and BiB SIP trunking.
- Genesys Contact Centre: Any experience with Genesys Contact Centre will be a significant advantage.
Contract Details:
- Duration: 6 Months
- Determination: Inside IR35
- Day rate: £275PD – £325PD
#J-18808-Ljbffr
30 Jun 2024 1510891 Voice Engineer - Systems Integrator Day rate: £275PD - £325PD Cannon Street[...] Arbeitgeber: Hamilton Barnes Associates Limited
Kontaktperson:
Hamilton Barnes Associates Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: 30 Jun 2024 1510891 Voice Engineer - Systems Integrator Day rate: £275PD - £325PD Cannon Street[...]
✨Tip Number 1
Make sure to highlight your experience with Cisco Unified Communications Manager (CUCM) and Unified Contact Center Enterprise (UCCE) in your conversations. These are key technologies for the role, and demonstrating your expertise can set you apart.
✨Tip Number 2
Familiarize yourself with the specific voice and collaboration systems used by the company. Researching their current infrastructure can give you an edge during discussions and show your proactive approach.
✨Tip Number 3
Prepare to discuss your troubleshooting strategies and past experiences with incident management. Being able to articulate how you've efficiently handled tickets and resolved issues will demonstrate your problem-solving skills.
✨Tip Number 4
If you have any experience with Genesys Contact Centre or call logging systems, be sure to mention it. Even if it's not a requirement, it can be a significant advantage that showcases your versatility in voice engineering.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: 30 Jun 2024 1510891 Voice Engineer - Systems Integrator Day rate: £275PD - £325PD Cannon Street[...]
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in voice engineering and collaboration systems. Emphasize your skills in ticket management, fault finding, and incident management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with Cisco Unified Communications Manager and any relevant projects you've worked on.
Showcase Technical Skills: In your application, clearly outline your expertise in VoIP protocols and any experience with IVR systems or video technologies. This will demonstrate your technical proficiency to the employer.
Highlight Flexibility and Availability: Since the role requires some travel to Central London, mention your flexibility and willingness to travel. This shows that you are committed and ready to meet the job's demands.
Wie du dich auf ein Vorstellungsgespräch bei Hamilton Barnes Associates Limited vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with Cisco Unified Communications Manager and Unified Contact Center Enterprise. Highlight specific projects where you managed voice and collaboration infrastructure, as this will demonstrate your hands-on skills.
✨Demonstrate Problem-Solving Skills
Since the role involves ticket handling and incident management, be ready to share examples of how you've efficiently resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with IVR Systems
As the job requires creating and managing IVR systems, brush up on your knowledge of Unity Voice Mail and menu options. Be prepared to discuss any relevant experience you have in developing ICM scripts or optimizing performance.
✨Highlight Your Communication Skills
Since this position involves collaboration with various teams, emphasize your ability to communicate complex technical information clearly. Share instances where your communication skills helped resolve misunderstandings or improved team efficiency.
