Executive Manager Primary Health Care

Cherbourg, Toowoomba & Darling Downs QLD

Full time

The Executive Manager Primary Health Care (EMPHC) plays a key leadership role and drives improvement across existing business units ensuring that internal governance processes and systems are adequate for the effective operation of clinical services and in partnership with integrated health services. This includes effective forward planning of primary health care service delivery, human, financial and physical resources, and the evaluation of services through continuous quality improvement (CQI) processes, ensuring that effective systems are in place to support daily primary health care practice and the shared responsibility of the maintenance for the organisation\’s health-related accreditation, and other industry standards underpinned by high quality service delivery.

This position will be Full Time and primarily based out of the Cherbourg CRAICCHS clinic, with travel around the region required to support the team across the South Burnett.

The Benefits:

• 12% superannuation.
• 5 weeks\‘ annual leave.
• Competitive salary sacrificing opportunities.
• An attractive pay rate available to recognise the qualifications and experience held by the successful applicant.
• Opportunities for further study and development.
• Relocation allowance available if relevant.
• Regional location.
• Participation in health and well-being initiatives.
• A supportive work environment.
• Work / life balance with 8.00am to 5.00pm work shifts Monday to Thursday and 8.00am to 3.00pm on Fridays. As a management position, reasonable overtime is expected and is factored into the salary offered.

About CRAICCHS:

Cherbourg Regional Aboriginal and Islander Community Controlled Health Services (CRAICCHS) is an Aboriginal and Torres Strait Islander community controlled and managed organisation, controlled by community members through a locally elected Board.

CRAICCHS objective is to address the comprehensive health and the social, emotional and cultural wellbeing needs of our local community in the Cherbourg and South Burnett regions in a holistic and culturally appropriate way. Client-centred care is at the heart of everything we do.

CRAICCHS provides a comprehensive and holistic primary health care service, operating practices in Cherbourg, Wondai and Kingaroy.

Key Duties:

• Participation in after hours on-call roster for emergencies.
• Provide high level strategic clinical service planning and operational service delivery advice including recommendations to the Executive Management Team.
• Prepare deliverable/s for contractual funding agreements including, but not limited to, activity work plan/s, performance and data reports, models of care etc., within scheduled time frames, in collaboration with the Quality Portfolio.
• Ensure portfolio papers are prepared for scheduled Board of Director’s meetings 10 days before meeting is scheduled, including the Annual General Meeting.
• Oversight and evaluation of service delivery within the Primary Health Care portfolio ensuring priority is given to planning activities and the evaluation of performance, enabling continuous quality improvement. This includes developing, reviewing and ensuring utilisation by the primary health care team, in risk management tools such as auditing, incident reporting and feedback mechanisms.
• Facilitate the development of annual work plans for each portfolio within the Primary Health Care division, ensuring alignment and implementation to CRAICCHS organisational strategic plan.
• Lead all staff to embed an understanding of National (nKPI) key performance indicators. Driving engagement with all staff members to ensure all staff are actively working towards improvements within all indicators bi-annually.
• Enhance primary health care delivery through management of primary health care, and in collaboration with integrated health and child, family and youth activities, ensuring activities align with contractual funding agreement/s.
• Provide leadership and enhance service delivery quality through embedding CQI activities that support ongoing improvement and clinical risk management in partnership with the Executive Manager Medical Services (Senior Medical Officer).
• In partnership with the Executive Manager Medical Services (Senior Medical Officer), maintain the currency of Australian General Practice Accreditation Limited (AGPAL), and work towards ISO accreditation and other professional standards.
• In collaboration with the Executive Manager Medical Services (Senior Medical Officer), oversee the management of Medicare processes ensuring maximisation and meeting the requirements of Medicare Services Australia.
• Identify, develop and implement strategies and initiatives to improve revenue generated by the organisation’s clinical activities, including but not limited to, Medicare Benefits Schedule (MBS), Practice Incentive Payments (PIP) and Service Incentive Payments (SIP).
• In collaboration with the Executives and other relevant team/s, provide regular analysis and interpretation of health data on health status, health care and health determinants including emerging trends.
• Prepare and analyse health matters for reporting to internal and external and the whole of government stakeholders.
• Make positive contributions to organisational change processes and general business matters pertaining to the organisation.
• Establish and maintain relationships with relevant stakeholders across the region who deliver and influence Aboriginal and Torres Strait Islander Health outcomes. This includes Aboriginal Community Controlled Organisations, Hospitals, Local Government and Non-Government Organisations.
• In partnership with Executive Manager Medical Services (Senior Medical Officer), contribute to the maintenance and implementation of clinical governance in and other appropriate systems to monitor and improve the quality and safety of clinical services and the management of health conditions and risks.
• Ensure prompt action and timely resolution of performance related issues and complaints pertaining to local community and clinic staff.
• Provide strategic leadership and support to all direct reports and teams.
• In line with the organisation, assist in recruitment of Nursing staff, Aboriginal Health Workers and Practitioners and support staff at all clinic/s and staffing within the primary health care division.
• Ensure your own professional competencies and knowledge are current and in line with accepted standards and with the requirements of the position.
• Bring to the attention of the Chief Executive Officer any matters that affect your ability to meet requirements and objectives of the position in a timely manner.
• Provide training and support, including in orientation, to all employees on processes and procedures as per the responsibility of the role.
• Represent the organisation at meetings, conferences and workshops as required.
• Develop a strong team and workplace culture committed to the organisation’s strategy, mission, vision, and values outlined by the board.
• Perform other duties consistent with the position where required and/or requested by the Chief Executive Officer.

Qualifications and Experience Required:

• Tertiary qualification and/or extensive experience in the Primary Health Care sector, or a related field.
• Have received at least two (2) COVID-19 vaccinations
• Current Blue Card (Working with Children Check), or eligibility to obtain a Blue Card
• Current National Police History Check (Police Check) or ability to obtain one
• Current C Class Drivers Licence (Qld)
• Current CPR and First Aid Certificates or ability to obtain one
• Demonstrated knowledge of comprehensive primary health care principals, including social determinants and their application with a regional Aboriginal community setting.
• Experience in manipulation of multiple reporting datasets, analysing and interpreting health data with emphasis on accuracy, auditing, and integrity for health development reporting.
• Demonstrated awareness of Commonwealth Key Performance Indicators.
• Adept with the Medicare system.
• Strong leadership skills with the ability to manage a multidisciplinary team and foster a culture of continuous improvement.
• Proven experience in developing and implementing primary healthcare policies, strategies, planning and programming for the achievement of strategic outcomes.
• A passion and advocacy for Aboriginal and / or Torres Strait Islander community and Closing the Gap priorities and knowledge and experience with treatment and management of health issues relating to Aboriginal and Torres Strait Islander patients.
• Proven ability to liaise, communicate effectively and foster productive relationships with local networks, communities, health professionals and relevant Government and non-Government organisations ensuring seamless client care.
• Sound analytical skills to identify, research and analyse problems, formulate and implement practical courses of action, plan and project manage strategic activity, and deliver required business outcomes.
• Competent computer skills in the use of business technology, internet, Microsoft Office applications, medical software (Best Practice) and client management and quality management systems.
• High level communication skills (both written and verbal) with a demonstrated ability to effectively engage and communicate sensitively with Aboriginal and Torres Strait Islander people, people with disability and those with diverse characteristics and life experiences to address their health needs.
• Strategically focused with ability to make high-level decisions, maintaining personal and professional accountability.
• Committed to ongoing professional development and continually identifies professional development goals and pursues opportunities for life-long learning for self and others.
• Flexibility to work or travel outside regular business hours (within or outside the region) to meet the needs of the organisation.

Highly Desirable

• Relevant post-graduate qualifications in community services, health, social science, project management or other relevant areas.
• Current registration with AHPRA
• Experience working with Aboriginal and Torres Strait Islander communities.
• Sound knowledge of Aboriginal and Torres Strait Islander communities and organisations in the area.
• Aboriginal and Torres Strait Islander cultural competency training.

Applications:

Applications should include a current resume and be submitted directly through Seek or via email to

Enquiries:

Enquiries may be directed to CRAICCHS HR, Risk & Compliance Manager Julianne Hansen on 07 4169 8600.

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