Duty Manager Emerald Lakes Golf Club

Located in Carrara on the Gold Coast, the Emerald Lakes Golf Club is a 165-acre property and is a leader in both the Golf and Leisure Industries. We currently have an exciting opportunity for a positive, professional, motivated, hands-on Duty Manager to join our team.

Duty Manager responsibilities for this high-volume venue include overseeing daily operations of all aspects of the club, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

Main Duties

• Reporting to the Operations Manager daily.
• Management of daily clubhouse activities including all gaming facilities (strong knowledge of TAB, KENO & POKIE Machines a MUST, promotions etc.).
• Management of wages and adhering to budgeted targets.
• Liaise with events coordinator & help manage food and beverage events.
• Management of all staff and service delivery.
• Responsible for cash management and securities.
• Develop strong and productive relationships with members, customers & staff.
• Ensure compliance with legislation and regulations for OLGR, WHS and AML/CTF.
• Workplace Health & Safety responsibilities.
• Handle all customer queries and grievances.
• Uphold and enforce company policies.
• Ongoing training of team members including new recruits.

The Person

This position is ideal for someone who is hands-on, has worked in a high-volume venue, has a strong knowledge of food and beverage operations and has a minimum of 3 years’ experience in a similar role. High standards of customer service are essential for this role. This person needs to possess a strong management presence, be extremely professional and a team player. You will be passionate about the company\’s goals, maintaining policies and take pride in the delivery of your work and continually setting high standards for the Club and your peers.

• Previous management experience in a similar role.
• Able to work weekends and nights.
• RSA, RSG, RMLV competency are essential.
• Effective time management and organisational skills.
• Must possess strong communication skills.
• Immaculate personal presentation.
• Proven ability in managing, developing and guiding staff.
• Experience in managing all areas of a club, including Food, Bar & Gaming.
• No 4am finishes.
• Flexible rotating roster.
• Management meal included for each shift.
• Free parking.
• 20% discount throughout the venue.
• Ongoing training & development to support your career growth.

If you are suitably qualified, please send your cover letter & resume via the APPLY button.

Your application will include the following questions:

• How many years\‘ experience do you have as a duty manager?
• Which of the following statements best describes your right to work in Australia?
• Do you hold a current Responsible Conduct of Gambling (RCG) certificate?
• Do you have customer service experience?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• Have you worked in a role which requires a sound knowledge of food provenance?
• How many years of people management experience do you have?

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