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- Aufgaben: Be the friendly voice for our members, solving their queries via email and phone.
- Arbeitgeber: Join Urban Sports Group, a leader in promoting active and healthy lifestyles.
- Mitarbeitervorteile: Enjoy free gym membership, flexible work options, and 30 days of paid vacation.
- Warum dieser Job: Make a positive impact on customers while growing in a supportive team culture.
- Gewünschte Qualifikationen: Strong Dutch communication skills and customer service experience are preferred.
- Andere Informationen: Work remotely up to 120 days a year and enjoy personal development opportunities.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Customer Experience Agent (all genders) – Dutch speaking
The opportunity
We are looking for a compassionate, communicative CX Agent to join our Customer Experience team in Berlin or Amsterdam. As a CX Agent, you are the first point of contact for our Members and the “face” of Urban Sports Group. As the bridge between customers and Urban Sports Group, you ensure our customers leave every interaction feeling positive about the Urban Sports Group offer and the support we provide. Join our team and help us to continue inspiring people to lead an active and healthy life.
Your responsibilities
- Find creative and individual solutions to the requests of our members received via email and on the phone.
- Serve as the direct link between Urban Sports Club and current and potential members.
- Build a relationship with our members with your positive, compassionate, and clear communication.
- Help us to continuously improve our level of customer service, our user experience, and our processes and tools.
What you need to succeed
- Ideally, you already have experience in customer service or another position requiring strong communication and interpersonal skills.
- You are a strong communicator in Dutch and have a good level of English.
- You are reliable, organized, and able to stay calm in stressful situations.
- Confident with tools such as Zendesk, remote support tools, Pipedrive, CRM systems.
- You can relate to our customers and are excited about the opportunity to delight them in every interaction.
- You are a self-starter, quickly seeing what needs to be done and taking a structured approach to accomplishing the task at hand.
Our offer to you
- Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
- Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
- Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
- WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open U.
- Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
- Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.
Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).
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Customer Experience Agent (all genders) - Dutch speaking Amsterdam, Berlin Arbeitgeber: Tbwa Chiat/Day Inc
Kontaktperson:
Tbwa Chiat/Day Inc HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Experience Agent (all genders) - Dutch speaking Amsterdam, Berlin
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like Zendesk and CRM systems. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Practice your communication skills in both Dutch and English. Since you'll be interacting with members in both languages, being able to switch seamlessly between them will demonstrate your adaptability and proficiency.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer inquiries or complaints in the past. Highlighting your creative solutions can impress the hiring team.
✨Tip Number 4
Research Urban Sports Group and their values. Understanding their mission to inspire an active lifestyle will help you align your answers with their goals during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Experience Agent (all genders) - Dutch speaking Amsterdam, Berlin
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Agent position. Understand the key responsibilities and required skills, especially the importance of communication in Dutch and English.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or roles that required strong communication skills. Emphasize any familiarity with tools like Zendesk or CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've positively impacted customer experiences in the past.
Highlight Your Soft Skills: In your application, emphasize your reliability, organization, and ability to remain calm under pressure. These traits are crucial for a Customer Experience Agent and should be clearly communicated.
Wie du dich auf ein Vorstellungsgespräch bei Tbwa Chiat/Day Inc vorbereitest
✨Show Your Compassion
As a Customer Experience Agent, empathy is key. Be prepared to share examples of how you've handled customer inquiries with compassion and understanding in the past.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication in Dutch and English, practice articulating your thoughts clearly. You might even want to prepare a brief introduction about yourself in both languages.
✨Familiarize Yourself with Relevant Tools
Make sure you know the basics of tools like Zendesk and CRM systems. If you have experience with these, be ready to discuss how you've used them to enhance customer service.
✨Prepare for Stressful Scenarios
Think of a time when you had to stay calm under pressure. Be ready to explain how you managed the situation and what you learned from it, as this will show your reliability and organizational skills.
