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- Aufgaben: Be the first point of contact for guests, ensuring a warm welcome and exceptional service.
- Arbeitgeber: Join Accor, a global leader in hospitality with over 5,600 hotels and 10,000 restaurants worldwide.
- Mitarbeitervorteile: Enjoy employee discounts, learning programs, and opportunities for career growth across the globe.
- Warum dieser Job: Make a meaningful impact on guest experiences while working in a supportive and innovative environment.
- Gewünschte Qualifikationen: Must have a guest-focused personality; experience with Opera is a plus; fluent in English.
- Andere Informationen: Join us to become a Heartist and contribute to memorable experiences for guests and the planet.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart , Join us and become a Heartist .
Job Description
Reservations Executive
You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience that comes when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system.
Qualifications
Your experience and skills include:
Guest focused personality is essential
Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem-solving abilities
Fluency in English.
#J-18808-Ljbffr
EN - Reservation Executive Arbeitgeber: Accor Hotels
Kontaktperson:
Accor Hotels HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: EN - Reservation Executive
✨Tip Number 1
Familiarize yourself with the Opera system or similar reservation software. Since prior experience with these systems is an asset, having a basic understanding can give you an edge during the interview.
✨Tip Number 2
Showcase your guest-focused personality by preparing examples of how you've provided exceptional service in previous roles. This will demonstrate your alignment with Accor's values and the Heartist philosophy.
✨Tip Number 3
Research Accor's various brands and their unique offerings. Being knowledgeable about the company will help you engage in meaningful conversations during the interview and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific situations where you've successfully resolved guest issues, as this will highlight your interpersonal skills and ability to handle challenges effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: EN - Reservation Executive
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Executive position at Accor. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Mention specific examples where you provided exceptional service or handled guest requests effectively.
Showcase Your Skills: Make sure to highlight your interpersonal skills and problem-solving abilities in your application. Use concrete examples to demonstrate how you've successfully navigated challenges in past roles.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for hospitality and your desire to be a part of the Accor team. Mention why you want to work for Accor specifically and how you align with their values as a Heartist.
Wie du dich auf ein Vorstellungsgespräch bei Accor Hotels vorbereitest
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your commitment to providing exceptional service and making guests feel welcome.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully handled guest requests or resolved issues in the past. This will showcase your strong interpersonal skills and ability to think on your feet, which are crucial for a Reservations Executive.
✨Familiarize Yourself with Opera
If you have prior experience with Opera or similar reservation systems, be ready to discuss it. If not, take some time to learn the basics, as this knowledge can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within Accor. This shows your genuine interest in becoming a part of their team and helps you assess if it's the right fit for you.
