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- Aufgaben: Support our team with tech issues, from installations to troubleshooting.
- Arbeitgeber: Join CloudHQ, a leader in flexible data center solutions with global reach.
- Mitarbeitervorteile: Enjoy competitive pay, comprehensive benefits, generous PTO, and growth opportunities.
- Warum dieser Job: Be part of a dynamic team that values innovation and personal development.
- Gewünschte Qualifikationen: High School Diploma and 5 years of tech support experience required.
- Andere Informationen: Ideal for tech-savvy individuals eager to learn and grow in IT.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Description
Who We Are
Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.
What The Role Entails
The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.
What You Will Get to Do
- Install and configure Microsoft Office 365, Windows 10/11 operating system, cloud-based applications and other third-party software
- Set up new user accounts
- Provide basic system and software training for users
- Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
- Maintain equipment inventory
- Monitor system updates and perform routine maintenance
- Continuous self-learning of new technology is expected
- Special projects as needed
What You Bring to The Role
- A minimum of a High School Diploma
- A minimum of five (5) years of technical support experience
- Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
- Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
- Strong communication skills with excellent customer service orientation
- Ability to prioritize, multi-task, and be self-motivated
- Availability for on-call support and the occasional weekend or after-hours support
Our Ideal Candidate Will Also Possess
- Cisco hardware, Exchange, and cloud environments
- PowerShell scripting knowledge
- Microsoft Power Automate knowledge
- A Bachelor’s degree in Information Technology
What We Offer
CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.
Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.
Equal Employment Opportunity
CloudHQ is an equal-employee-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.
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CLOUDHQ - IT Technician Arbeitgeber: CloudHQ, LLC
Kontaktperson:
CloudHQ, LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: CLOUDHQ - IT Technician
✨Tip Number 1
Familiarize yourself with Microsoft Office 365 and Windows 10/11, as these are essential tools for the IT Helpdesk Technician role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to continuous learning.
✨Tip Number 2
Brush up on your problem-solving skills by practicing troubleshooting scenarios. You can find common IT issues online and work through potential solutions to prepare yourself for real-world challenges you might face in the role.
✨Tip Number 3
Since communication is key in this role, practice your customer service skills. Engage in role-playing exercises with friends or family to improve your ability to explain technical concepts clearly and effectively.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and IT support. Follow industry blogs, join relevant forums, and participate in webinars to show your enthusiasm for the field and your readiness to contribute to CloudHQ's growth.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: CLOUDHQ - IT Technician
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Technician position at CloudHQ. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical support experience, especially with Microsoft Office 365, Windows operating systems, and any relevant networking knowledge. Use specific examples to demonstrate your problem-solving skills.
Showcase Communication Skills: Since strong communication and customer service orientation are crucial for this role, provide examples in your application that illustrate your ability to communicate effectively with team members and clients.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for CloudHQ and its mission. Mention how your skills and experiences align with their needs and how you can contribute to their growth.
Wie du dich auf ein Vorstellungsgespräch bei CloudHQ, LLC vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365, Windows operating systems, and any cloud-based applications. Highlight specific examples where you successfully resolved technical issues or implemented solutions.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your problem-solving process. Share a challenging technical issue you faced, how you diagnosed it, and the steps you took to resolve it. This will showcase your analytical skills and ability to think on your feet.
✨Emphasize Communication Skills
Since this role involves supporting team members and vendors, strong communication is key. Practice explaining technical concepts in simple terms and be ready to discuss how you handle customer service situations, especially when dealing with frustrated users.
✨Express Willingness for Continuous Learning
CloudHQ values self-learning and staying updated with new technologies. Share your experiences with ongoing education, whether through formal courses, certifications, or self-study. This shows your commitment to professional growth and adaptability in a fast-paced environment.
