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- Aufgaben: Lead daily hotel operations and ensure top-notch guest experiences.
- Arbeitgeber: Join Four Points by Sheraton, part of Marriott International, a leader in hospitality.
- Mitarbeitervorteile: Enjoy exclusive discounts, flexible hours, and career growth opportunities.
- Warum dieser Job: Be part of a supportive team that values diversity and personal development.
- Gewünschte Qualifikationen: Experience in a managerial role and knowledge of OPERA system required.
- Andere Informationen: Work in a vibrant location with stunning views of Darling Harbour.
Das voraussichtliche Gehalt liegt zwischen 43800 - 52500 € pro Jahr.
$73,000 – $75,000 per year + super + benefits
Four Points by Sheraton – where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International\’s Select portfolio, which has committed to putting people first for 90+ years. Apply now!
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years\‘ experience do you have as a Front Office Duty Manager?
- What\’s your expected annual base salary?
At Four Points by Sheraton Sydney, Darling Harbour, you have everything you need to travel the way you like. This self-rated 4.5 star hotel is located in the bustling Central Business District and overlooks the breathtaking Darling Harbour. Relax with our signature service and enjoy simple, comfortable accommodation for families, couples, friends or business travellers in the heart of Sydney.
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Duty Manager (Full-Time) Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Duty Manager (Full-Time)
✨Tip Number 1
Familiarize yourself with the OPERA property management system or similar software. Since experience with this system is a requirement, showcasing your knowledge during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your ability to handle guest complaints and resolve conflicts effectively. Prepare specific examples from your past experiences where you successfully managed difficult situations, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research Four Points by Sheraton and Marriott International's values and culture. Understanding their commitment to inclusiveness and employee wellbeing will help you align your answers with their expectations during the interview.
✨Tip Number 4
Be ready to discuss your career aspirations and how you plan to grow within the company. Showing enthusiasm for professional development and a proactive attitude can impress the hiring managers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Duty Manager (Full-Time)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in hotel management and customer service. Emphasize your familiarity with OPERA or similar property management systems, as well as any managerial roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle guest relations, manage operations, and resolve conflicts effectively.
Prepare for Application Questions: Be ready to answer the application questions regarding your right to work in Australia, your experience as a Front Office Duty Manager, and your expected salary. Provide clear and concise answers that reflect your qualifications and expectations.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Know the Hotel Inside Out
Familiarize yourself with Four Points by Sheraton and its offerings. Understand the hotel's unique features, services, and the local area to impress during your interview.
✨Showcase Your Management Experience
Be prepared to discuss your previous managerial roles, especially in hospitality. Highlight specific examples of how you've handled guest complaints and improved service standards.
✨Demonstrate a Can-Do Attitude
Exhibit enthusiasm and a proactive mindset. Share instances where you’ve gone above and beyond to resolve issues or enhance guest experiences, reflecting the hotel’s values.
✨Prepare for Operational Questions
Expect questions about managing staffing levels and achieving financial goals. Be ready to discuss how you would balance operational needs with exceptional guest service.
