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- Aufgaben: Serve customers by solving complex technical issues and providing expert guidance.
- Arbeitgeber: Dynatrace is a leader in unified observability and security, partnering with top cloud providers.
- Mitarbeitervorteile: Enjoy flexible working, career development opportunities, and relocation support.
- Warum dieser Job: Join a culture of excellence and work with cutting-edge technologies for major Fortune 100 clients.
- Gewünschte Qualifikationen: Bachelor's degree in IT or equivalent, 4+ years experience with enterprise customers, and strong communication skills.
- Andere Informationen: Must be customer-oriented and willing to learn new technologies.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Your role at Dynatrace
- Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
- Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Strategize on the overall technical objectives and long-term goals of the team.
- Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint.
- Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
- Provide web-based training to user groups to support organizational adoption.
- Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
- Providing coaching to TAMs to help them grow in their technical knowledge and personally.
- Function as a frontline technical resource for “best practice” and informal customer questions.
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues.
- Engage with Product management as the customer advocate on product roadmap discussions.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Maintain current functional and technical knowledge of Dynatrace products and services.
- Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
- Help communicate, escalate and advocate on behalf of the customer.
- Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
- Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
- Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.
What will help you succeed
Education :
- Bachelor\’s degree in Computer Science, Information Technology, or equivalent work experience.
- 4+ years of experience working with large enterprise customers, including executive leadership.
- Demonstrated ability in leadership, mentorship, and organizational behavior.
- A track record of going above and beyond for your team and customers.
- Ability to manage executive relationships and discussions (VP/CxO).
- Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly.
- Impeccable time management skills and an ability to self-direct.
- Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace.
- Willingness to learn new technologies and resolve complex technical issues.
- Professional Level Dynatrace certification (or get certification within six months).
- Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …).
- Strong technical understanding and experience in SaaS industry.
- Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax.
- Mobile application technologies such as iOS and Android.
- Web DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC.
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative.
- Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Discover more perks & benefits
Growth opportunities – find out how Dynatrace supports your career development and personal growth journey: Career Development
Flexible working – our flexible and trusting work environment fits your current life situation: Ways of Work
Relocation Support – discover how we can support you if you wish to join us at one of our global locations: Relocation
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Sr Technical Account Manager Arbeitgeber: Dynatrace
Kontaktperson:
Dynatrace HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Sr Technical Account Manager
✨Tip Number 1
Familiarize yourself with Dynatrace's products and services. Understanding the technical aspects and functionalities of their solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Dynatrace employees on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with large enterprise customers and how you've managed executive relationships. Highlight specific examples where you've gone above and beyond to meet customer needs, as this aligns with Dynatrace's core values.
✨Tip Number 4
Stay updated on industry trends and technologies related to Dynatrace, such as cloud computing and DevOps tools. Being knowledgeable about these areas will position you as a strong candidate who can contribute to the company's goals.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Sr Technical Account Manager
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in working with large enterprise customers and technical expertise related to Dynatrace technologies. Use specific examples that demonstrate your leadership and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer advocacy and how you align with Dynatrace's core values. Mention your experience in mentoring and your ability to manage executive relationships, showcasing your communication skills.
Showcase Technical Knowledge: Clearly outline your technical certifications and experience with relevant technologies such as AWS, Azure, Kubernetes, and others mentioned in the job description. This will help establish your credibility as a Subject Matter Expert.
Demonstrate Customer-Centric Mindset: Provide examples of how you've gone above and beyond for customers in previous roles. Highlight any specific instances where you improved customer satisfaction or resolved complex issues, as this aligns with the role's expectations.
Wie du dich auf ein Vorstellungsgespräch bei Dynatrace vorbereitest
✨Showcase Your Customer-Centric Approach
Emphasize your experience in advocating for customers and understanding their goals. Be prepared to discuss specific examples where you went above and beyond to meet customer needs, as this aligns with Dynatrace's core values.
✨Demonstrate Technical Expertise
Highlight your knowledge of Dynatrace technologies and related third-party tools. Be ready to explain complex technical issues you've resolved in the past and how you can leverage that expertise to help customers succeed.
✨Prepare for Executive-Level Discussions
Since managing executive relationships is crucial, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully engaged with VP/CxO level stakeholders in previous roles.
✨Exhibit Strong Communication Skills
Your ability to communicate effectively is key. Practice explaining technical concepts in simple terms, as you'll need to provide web-based training and support to user groups. Make sure to showcase your exceptional written and verbal communication skills during the interview.
