Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Solve technical issues for customers using the Dynatrace platform.
- Arbeitgeber: Join Dynatrace, a leader in unified observability and security.
- Mitarbeitervorteile: Enjoy competitive pay, training opportunities, and a collaborative international environment.
- Warum dieser Job: Perfect for tech enthusiasts who love troubleshooting and learning new technologies.
- Gewünschte Qualifikationen: Technical degree or relevant IT experience; strong analytical and coding skills required.
- Andere Informationen: Weekend work every two months with additional salary compensation.
Das voraussichtliche Gehalt liegt zwischen 56500 - 79100 € pro Jahr.
Your role at Dynatrace
As a Senior Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
Your role:
- Recognize and solve problems as reported by customers related to our SaaS and Managed products.
- Interact with diverse customer technology ecosystems.
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development and product management teams.
- Attend training for new product features and technologies.
- Exchange knowledge with other colleagues and suggest product improvements.
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.
What will help you succeed
- Technical Degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- Ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- Team player with proactive attitude.
- Excellent English skills, both oral and written.
- You will love this job if Troubleshooting is your passion.
- You are fascinated by technical challenges, and you think creatively.
- You love to learn new technologies.
- You appreciate team spirit and enjoy an international environment.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Compensation and rewards
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.
#J-18808-Ljbffr
Senior Technical Support Engineer Arbeitgeber: Dynatrace
Kontaktperson:
Dynatrace HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the Dynatrace platform and its features. Understanding how our SaaS and Managed products work will give you a significant advantage when troubleshooting customer issues.
✨Tip Number 2
Brush up on your coding skills, especially in modern programming languages. Being able to analyze and understand code will help you resolve technical problems more effectively.
✨Tip Number 3
Gain experience with various operating systems and cloud technologies. Familiarity with Linux, Windows, and virtualization will be crucial in interacting with diverse customer technology ecosystems.
✨Tip Number 4
Showcase your passion for troubleshooting and learning new technologies during your interactions. A proactive attitude and a team-oriented mindset are key traits we value at Dynatrace.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Technical Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Technical Support Engineer position at Dynatrace. Understand the key responsibilities and required skills, especially around troubleshooting and customer interaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical degree or relevant IT experience. Showcase any previous roles in software development, testing, or customer service that align with the responsibilities of the position.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your analytical thinking and structured approach to problem-solving. Mention any experiences where you successfully resolved technical issues for customers.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Highlight your passion for troubleshooting and learning new technologies, as well as your ability to work in a team-oriented environment.
Wie du dich auf ein Vorstellungsgespräch bei Dynatrace vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with various programming languages, operating systems, and cloud technologies. This is your chance to demonstrate your problem-solving skills through real-life examples.
✨Understand the Dynatrace Platform
Familiarize yourself with the Dynatrace platform and its features. Knowing how it integrates with different technology ecosystems will help you answer questions more effectively and show your genuine interest in the role.
✨Emphasize Team Collaboration
Since this role involves working closely with development and product management teams, be ready to discuss your experiences in team settings. Share examples of how you've successfully collaborated with others to resolve issues or improve processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when faced with technical challenges, as this will showcase your analytical thinking and structured approach to problem-solving.
