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- Aufgaben: Help customers solve technical issues with our products through various communication channels.
- Arbeitgeber: Join ProLion, a leader in data security solutions with a global presence.
- Mitarbeitervorteile: Enjoy 25 paid vacation days, health insurance, and hybrid work options.
- Warum dieser Job: Be part of a supportive team where your ideas matter and growth is encouraged.
- Gewünschte Qualifikationen: Background in IT, strong communication skills, and willingness to learn are essential.
- Andere Informationen: Flexible working hours and an attractive salary between USD 70,000 and 90,000 p.a.
Das voraussichtliche Gehalt liegt zwischen 42000 - 63000 € pro Jahr.
Customer Support Engineer 2nd Level (gn*)
Join our ProLion Pride! Discover job opportunities by browsing the information below. If you see a position that sparks interest, please send us your application at the end of our site and let us know how your experience can contribute to our company’s success.
Looking for a new challenge? Look no further – we want you!
We are ProLion, providing proactive data security and high availability solutions that help organizations protect, manage, recover and control access to their data. In addition, we enable our customers to increase data transparency and compliance while reducing complexity. We have an international presence and are headquartered in Wiener Neustadt, Austria. Curious?
Your mission with us:
- As one of our brilliant Sherlocks, you help our valued customers (B2B) with their technical mysteries connected to our products.
- You communicate effortlessly via phone, e-mail, tickets, and remote sessions.
- With your know-how and drive to solve any problem, you analyze issues in great detail to provide swift solutions.
- On occasions where you hit a wall, you know to call in our Level 3 reinforcements.
What we wish for:
- You have a background in IT (educational, work or similar), ideally related to the software business.
- Strong communication skills and empathy are some of your biggest strengths along with keeping a clear head and fostering calmness.
- One of your values is to provide exceptional solution-oriented support.
- Willingness to occasionally work on weekends and holidays within an on-call model.
- English skills as secure as cybersecurity (at least level C1).
- Knowledge in Linux (general commands, navigating through a file system, checking disk space, etc.) and Windows.
- General knowledge about IT environments (virtual machines, VLANs, DNS, Active Directory, certificates, networks).
- General knowledge about storage systems (file shares, snapshots, etc.).
- Knowledge in databases (general understanding of database structures, select statements, deleting content, etc.).
- Knowledge in Docker and Kafka.
You don’t fulfill all of the above points? No problem! Not every applicant has to meet all the criteria, we are happy to invest in your skills and shape you into a diamond.
Be YOURSELF and join a fast-growing company with flat hierarchies, openness and lots of kindness.
Your ideas for the visions and goals of our products will be gladly heard.
Office space in Philadelphia, PA, for easy collaboration.
We support you with your personal ProLion development plan, training and regular feedback.
- Health insurance and the ability to participate in a 401(k) plan.
- 25 paid vacation days per year.
- Annual company events.
- Working time models upon agreement as well as hybrid options.
- Attractive salary model between USD 70,000 and 90,000 p.a. – depending on your qualifications and experience.
- An Austrian company in an international environment.
Are you joining the pack? Introduce yourself briefly – we are looking forward to meeting you.
Your application
First name*
Last name*
Email address*
Phone*
What position are you interested in?*
When is the best time to reach you?
Upload your files* (.pdf format) Drop files here or Accepted file types: pdf, Max. file size: 25 MB, Max. files: 4.
Your message to us
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Customer Support Engineer 2nd Level (gn*) | Philadelphia, PA, USA | USD 70,000 and 90,000 p.a. Arbeitgeber: ProLion GmbH
Kontaktperson:
ProLion GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Engineer 2nd Level (gn*) | Philadelphia, PA, USA | USD 70,000 and 90,000 p.a.
✨Tip Number 1
Familiarize yourself with our products and services. Understanding how ProLion's data security solutions work will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in Linux and Windows environments. Being able to demonstrate your knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues for customers.
✨Tip Number 4
Showcase your communication skills. Since this role involves interacting with customers, practice articulating complex technical concepts in a clear and empathetic manner.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Engineer 2nd Level (gn*) | Philadelphia, PA, USA | USD 70,000 and 90,000 p.a.
Tipps für deine Bewerbung 🫡
Tailor Your Application: Make sure to customize your application to highlight your relevant experience in IT and customer support. Emphasize your problem-solving skills and any specific knowledge related to the technologies mentioned in the job description.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your cover letter or CV that demonstrate your ability to communicate effectively with customers and colleagues, especially in technical contexts.
Highlight Technical Knowledge: Detail your familiarity with Linux, Windows, databases, and other technologies listed in the job description. Use specific examples of how you've applied this knowledge in previous roles to solve problems or improve processes.
Express Enthusiasm for Learning: ProLion values candidates who are eager to learn and grow. In your application, mention your willingness to develop new skills and adapt to the company's needs, as well as any relevant training or certifications you have pursued.
Wie du dich auf ein Vorstellungsgespräch bei ProLion GmbH vorbereitest
✨Show Your Technical Know-How
Be prepared to discuss your technical background in detail. Highlight your experience with Linux, Windows, and any relevant IT environments. Prove that you can analyze and solve technical issues effectively.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with customers, practice articulating your thoughts clearly and empathetically. Use examples from past experiences where you successfully resolved customer issues.
✨Emphasize Problem-Solving Abilities
Prepare to share specific instances where you tackled complex problems. Show how you approach challenges methodically and when to seek help from others, like Level 3 support.
✨Be Yourself and Show Enthusiasm
ProLion values authenticity and kindness. Let your personality shine through during the interview and express your excitement about joining a fast-growing company with a supportive culture.
