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- Aufgaben: Lead a team of IT Support staff and manage technology infrastructure across multiple sites.
- Arbeitgeber: Join Star Group, QLD's top independent operator of venues and bottleshops, serving thousands daily.
- Mitarbeitervorteile: Enjoy opportunities for growth, hands-on projects, and a dynamic work environment.
- Warum dieser Job: Be part of an exciting digital transformation in a rapidly growing business with a strong culture.
- Gewünschte Qualifikationen: Experience in service desk management and a proactive problem-solving mindset are essential.
- Andere Informationen: This role offers a chance to make a significant impact while working closely with the CTO.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Management (Information & Communication Technology)
Full time
Add expected salary to your profile for insights
Star Group are QLD\’s leading independent operator of licensed venues and bottleshops, and also run a number of full function hotels. Our team serve thousands of guests and loyal customers every day across our ~165 sites, and we’re growing fast.
We pride ourselves on the consistency and reliability of our operations, and in delightfully exceeding our customers\‘ expectations through experience, product and service at all times.
Here at our Support Office in Eagle Farm, we serve two customers – those loyal guests and customers, and our thousand plus staff who serve them. That\’s where you come in.
About the role
The IT Support Manager is a critical new hire within our new look Technology department, as we build up our internal capability and capacity to support our business now, and in the future.
Reporting to the CTO, you will take the lead on the technology infrastructure and day to day support and maintenance across our portfolio of sites.
It is critical you have prior experience in leading within a service desk environment, with a strong focus on support and proactive engagement with a large and geographically dispersed workforce.
But this role isn’t for someone who wants to stay in the office. We need you to lead your team of IT Support staff by example, being visible and helpful on site and willing to get hands on with network and hardware projects or issues as well as stepping back and working on the bigger picture and strategy.
Experience in the retail or hospitality sector would be advantageous, but mindset and cultural fit is infinitely more important than that. If you are keen to grow, a great communicator and can combine the necessary core skills with a problem solving and customer support mindset then you will have success with Star.
We are embarking on a digital transformation and upgrade programme where many of our technologies and processes will change. Our job is to ensure we deliver on that roadmap without distracting our front-line teams or diminishing their ability to delight our loyal customers. It’s an exciting time to join a large and diversified business which continues to grow rapidly, with plenty of opportunity to make your mark.
Working directly with the Chief Technology Officer, you will help us with:
- Management of a team of three IT Support Staff
- Ownership of the IT Service Desk, ensuring all matters are ticketed and resolved efficiently and effectively
- Technology infrastructure support and maintenance across the portfolio of sites
- Significant involvement in projects with a technology focus or impact, such as new site launches, new system roll outs, network, telephony, POS/peripherals or ATM changes
- Day to day engagement and collaboration with our managed service provider and other key partners/vendors
- Proactively identify and propose technology solutions to business issues or opportunities
- Contributing to our strategy and knowledge pool on business continuity, cyber and disaster recovery
- Ensure a strong culture of documentation is developed and maintained for the IT function
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia? How many years\‘ experience do you have as an Information Technology Support Manager? How many years of people management experience do you have?
Researching careers? Find all the information and tips you need on career advice.
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IT Support Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Manager
✨Tip Number 1
Familiarize yourself with the specific technologies and systems used in the hospitality and retail sectors. Understanding the unique challenges these industries face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed a team in a service desk environment. Highlight your hands-on approach and ability to engage with staff on-site, as this aligns with what Star Group is looking for.
✨Tip Number 3
Research Star Group's current technology initiatives and digital transformation projects. Being knowledgeable about their goals will allow you to propose relevant technology solutions and demonstrate your proactive mindset.
✨Tip Number 4
Prepare to discuss your experience with documentation and process improvement. Emphasizing your commitment to maintaining a strong culture of documentation will resonate well with the expectations for the IT function at Star Group.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of the IT Support Manager position. Highlight your experience in leading a service desk environment and your ability to engage with a geographically dispersed workforce.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support and management. Emphasize any previous roles in the retail or hospitality sector, as well as your problem-solving skills and customer support mindset.
Answer Application Questions Thoughtfully: When responding to the application questions, provide clear and concise answers. Be specific about your right to work in Australia, your years of experience as an IT Support Manager, and your people management experience.
Showcase Your Communication Skills: In your cover letter or application, demonstrate your communication skills. Explain how you can lead by example and engage with your team effectively, as this is crucial for the role.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Leadership Skills
As an IT Support Manager, you'll need to demonstrate your ability to lead a team effectively. Share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Highlight Your Technical Expertise
Be prepared to discuss your technical skills and experience in managing IT infrastructure. Talk about specific technologies you've worked with, especially in a service desk environment, and how you've contributed to projects that improved operational efficiency.
✨Emphasize Customer-Centric Mindset
Since the role involves supporting both staff and customers, illustrate your commitment to customer service. Provide examples of how you've gone above and beyond to ensure customer satisfaction and how you plan to maintain this focus in your new role.
✨Discuss Your Adaptability
With the company undergoing a digital transformation, it's crucial to show that you're adaptable and open to change. Share experiences where you've successfully navigated changes in technology or processes and how you can help the team embrace new systems.
