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- Aufgaben: Support customers through case management and injury management programs with empathy.
- Arbeitgeber: Allianz is a leading insurance brand, recognized as one of Australia's Best Workplaces 2024.
- Mitarbeitervorteile: Enjoy flexible work options, career development, and discounts on various products.
- Warum dieser Job: Be part of a diverse team making a meaningful impact on people's lives.
- Gewünschte Qualifikationen: Minimum 2 years case management experience in QLD Workers Compensation required.
- Andere Informationen: We celebrate diversity and support adjustments for equitable participation.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Workers\‘ Compensation (Insurance & Superannuation)
Full time
SENIOR CASE MANAGER – PERSONAL INJURY – BRISBANE, QLD
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organization doing meaningful work that matters while supporting sustainability, mental health, and well-being.
About the role
- Supporting customers step-by-step through our Case Management and Injury Management programs
- Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
- Developing trusted relationships with the customers that you support
- Providing ideas and innovations that support the team in being better
- Having an attitude that empathizes with the needs of the injured worker and a desire to help them in their recovery
About you
- A minimum of 2 years case management experience within QLD Workers Compensation, either for a Self-Insurer or Work Cover Queensland
- Experience in supporting people who have sustained complex injuries
- An empathetic style and customer-focused approach which allows you to ‘walk in our customer\’s shoes
- The ability to handle challenging situations and to act in a professional and responsive manner
- Mentoring other case managers within the team
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
About our culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let’s care for tomorrow.
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Senior Case Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Case Manager
✨Tip Number 1
Familiarize yourself with the specific challenges faced by injured workers in Queensland. Understanding their needs and concerns will help you demonstrate your empathy and customer-focused approach during the interview.
✨Tip Number 2
Highlight your experience in case management, especially any instances where you've successfully supported individuals with complex injuries. Be ready to share specific examples that showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 3
Research Allianz's culture and values, particularly their commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering an inclusive workplace.
✨Tip Number 4
Consider how you can bring innovative ideas to the team. Think about past experiences where you contributed to process improvements or enhanced customer experiences, and be ready to share these insights during your discussions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Case Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Case Manager position. Understand the key responsibilities and required skills, especially focusing on case management experience within QLD Workers Compensation.
Tailor Your CV: Customize your CV to highlight relevant experience in case management, particularly with complex injuries. Emphasize your empathetic approach and customer-focused mindset, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping injured workers and your ability to develop trusted relationships. Mention specific examples from your past experience that demonstrate your skills and how they align with Allianz's values.
Highlight Continuous Learning: In your application, mention any ongoing professional development or training you have undertaken. Allianz values lifelong learning, so showcasing your commitment to personal and professional growth will strengthen your application.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Empathy
As a Senior Case Manager, demonstrating empathy is crucial. Be prepared to share examples of how you've supported clients with complex injuries and how you approached their recovery with understanding and care.
✨Highlight Your Experience
Make sure to discuss your minimum of 2 years of case management experience within QLD Workers Compensation. Provide specific instances where you successfully managed cases and the positive outcomes that resulted from your efforts.
✨Demonstrate Problem-Solving Skills
Prepare to talk about challenging situations you've faced in your previous roles. Explain how you handled these scenarios professionally and responsively, showcasing your ability to think on your feet.
✨Emphasize Team Collaboration
Allianz values teamwork and innovation. Be ready to discuss how you've contributed ideas to improve team processes or mentored other case managers, highlighting your commitment to fostering a supportive work environment.
