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- Aufgaben: Help customers solve tech issues and manage support cases in a fast-paced environment.
- Arbeitgeber: Join a dynamic team focused on delivering top-notch service with cutting-edge technology.
- Mitarbeitervorteile: Enjoy flexible work options, learning opportunities, and extra time off for weekend support.
- Warum dieser Job: Be part of exciting projects, collaborate with diverse teams, and make a real impact.
- Gewünschte Qualifikationen: Experience with 3D design tools, customer service, and troubleshooting is essential.
- Andere Informationen: Participate in events and trade shows while expanding your technical expertise.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Position Overview: Support Specialist
This role is a pivotal part of a customer-focused team dedicated to delivering exceptional service experiences. You will assist users working on complex, large-scale projects using cutting-edge hardware and software solutions. This position requires handling high-pressure scenarios and resolving time-sensitive technical challenges.
Location: UK, Austria, Germany
Key Responsibilities:
- Provide effective solutions to critical customer issues and maintain clear communication throughout.
- Respond promptly to customer inquiries via email, phone, and other channels, ensuring high-quality service delivery.
- Prioritize and manage incoming support cases, escalating when necessary.
- Contribute to a knowledge base by developing and sharing helpful articles for customers.
- Collaborate with teams on high-profile projects that require specific features and integrations.
- Support customers and internal teams through various communication tools to resolve technical issues across the product portfolio.
- Assist with field support, system setups, and troubleshooting for software and hardware challenges.
- Work with product development teams to report and track bugs or performance issues.
- Participate in events, trade shows, and demonstrations by providing technical setup and support.
- Actively engage in learning opportunities to expand expertise and improve support capabilities.
- Maintain a rotational on-call schedule for occasional weekend support, compensated by additional time off.
Required Skills and Experience:
- Proficiency with 3D rendering and design tools such as Blender or similar software.
- Familiarity with video and networking systems used in creative and entertainment industries.
- Hands-on experience with one or more media servers and their related technical knowledge (signal flow, codecs, video technologies).
- Technical expertise in troubleshooting and problem resolution.
- Background in a customer-facing role, demonstrating strong interpersonal and communication skills.
- Experience with show control systems and their protocols, ideally basic scripting skills in LUA.
- Experience with live events, theater, or installation-based projects.
Desired Attributes:
- Very good verbal and written communication skills in English.
- Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
- Collaborative mindset, capable of working with diverse teams and sharing knowledge.
- Adaptable to changing priorities, with a passion for continuous learning.
- Attention to detail and organizational skills to document processes effectively.
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Support Specialist Arbeitgeber: AV Stumpfl
Kontaktperson:
AV Stumpfl HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Support Specialist
✨Tip Number 1
Familiarize yourself with the specific 3D rendering and design tools mentioned in the job description, like Blender. Consider creating a small project or portfolio piece that showcases your skills with these tools to demonstrate your proficiency.
✨Tip Number 2
Brush up on your knowledge of video and networking systems used in the creative and entertainment industries. Being able to discuss these systems confidently during an interview will show that you understand the technical landscape relevant to the role.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved complex technical issues under pressure.
✨Tip Number 4
Engage with online communities or forums related to support roles in the tech industry. Networking with professionals in similar positions can provide insights and tips that may help you stand out during the application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Specialist position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, technical troubleshooting, and any specific tools mentioned, such as 3D rendering software or media servers. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical problem-solving. Provide examples of past experiences where you successfully resolved complex issues or contributed to team projects.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Mention any experience you have in customer-facing roles and provide examples of how you maintained clear communication with clients.
Wie du dich auf ein Vorstellungsgespräch bei AV Stumpfl vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency with 3D rendering and design tools like Blender. Highlight any hands-on experience you have with media servers and troubleshooting technical issues, as this will demonstrate your capability to handle the role's requirements.
✨Demonstrate Customer-Focused Mindset
Since this position is customer-centric, share examples from your past experiences where you successfully resolved customer issues. Emphasize your strong interpersonal and communication skills, as these are crucial for maintaining clear communication with customers.
✨Prepare for High-Pressure Scenarios
Expect questions about how you handle high-pressure situations and time-sensitive challenges. Prepare specific examples that showcase your problem-solving skills and ability to prioritize tasks effectively under stress.
✨Engage in Continuous Learning
Express your passion for continuous learning and professional development. Discuss any recent learning opportunities you've pursued, especially those related to new technologies or industry trends, to show your commitment to improving your support capabilities.
