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- Aufgaben: Manage inflight retail for airlines, ensuring client satisfaction and driving account growth.
- Arbeitgeber: Join a leading company in the inflight retail industry, working with major airline clients.
- Mitarbeitervorteile: Enjoy competitive salary, professional development opportunities, and a dynamic work environment.
- Warum dieser Job: Be the key contact for airlines, influence business growth, and lead a talented team.
- Gewünschte Qualifikationen: Bachelor's degree required; 5-7 years in account management or business development preferred.
- Andere Informationen: Opportunity to innovate with digital solutions and enhance customer experiences.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Job Purpose:
- Manage and grow the inflight retail business for key airline clients
- Maintain strong client relationships, ensuring client satisfaction, and identifying new business opportunities to drive account growth and profitability
- Serve as the main point of contact for the customer, ensuring their needs and expectations are consistently met
Responsibilities:
- Act as the general commercial contact for the airline and relevant external partners (incl. caterer, brand partner)
- Responsible for airline/customer relationship management
- Drive overall performance of the inflight retail business, including financial, operational, and customer satisfaction
- Ensure optimal operational implementation within the scope of fulfilling the contractual requirements including contract management, fulfilment of contract KPIs, penalties, inclusions/exclusions of contract
- Responsible for the full profit and loss statement of the inflight retail account
- Analyse and monitor the profit and loss statement regularly to identify and follow up on areas of improvement
- Approve budgets for inflight retail operations and approve major operational changes and expenses
- Develop and monitor account plans including strategic initiatives; conduct account review sessions and analyse and manage corrective measures
- Participate in the development of loading concepts (frequency, route specific loading) and support their introduction to steer commercial success
- Ensure top performance in operations, retail management, supply chain and IT implementation with quality (KPI) monitoring and define or initiate corresponding measures
- Coordinate or perform analyses to identify problem areas and increase performance
- Manage the expansion of sales channels such as pre-order and home delivery, as well as IT innovations such as digital menus and crew apps
- Manage customer feedback and coordinate actionable feedback to drive customer satisfaction
- Manage crew feedback to improve operations and enhance overall service quality
- Manage customer service requests
- Setup discrepancy and fraud monitoring and initiate appropriate measures together with Finance, IT, and operations
- Conduct regular reporting to the Regional Manager and the RiM Board
- Ensure reporting for the customer as part of the agreement; Verify all monthly reporting and KPIs before they are distributed
- Lead and mentor a team of account management professionals, including SCM, Account Operations, and Retail management
- Participate in or manage projects within the scope of the assigned area of responsibility
- Setup and ensure process documentation as well as effective communication structure for all internal and external stakeholders
Knowledge and Experience:
- Bachelor’s degree in Business, Marketing, Management, or a related field (Master’s or MBA is a plus)
- Minimum of 5-7 years of experience in account management, business development, or a related role, preferably in the retail or airline industry
- Proven track record of managing key accounts and driving business growth
- Experience with financial management and P&L responsibility
- Familiarity with the inflight retail landscape and industry regulations
- Experience in managing cross-functional teams and collaborating with multiple departments
Competencies & Skills:
- Strong client relationship management skills
- Excellent strategic planning and business development abilities
- Proficiency in financial management and P&L oversight
- Strong collaboration and communication skills
- Proactive approach to problem-solving and innovation
- Ability to analyze market trends and data
- Strong leadership and team management abilities
- Ethical and demonstrates integrity in all business dealings
#J-18808-Ljbffr
Account Manager Arbeitgeber: Retail inMotion GmbH
Kontaktperson:
Retail inMotion GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Account Manager
✨Tip Number 1
Familiarize yourself with the inflight retail landscape and key players in the airline industry. Understanding the market dynamics and current trends will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the airline and retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about unadvertised job opportunities.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've driven business growth in previous roles. Be ready to share specific examples that demonstrate your strategic planning and problem-solving skills.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in mentoring or managing teams. Highlight how you’ve successfully collaborated across departments to achieve common goals.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Account Manager
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and business development, especially within the retail or airline industry. Use specific examples that demonstrate your ability to manage key accounts and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strong client relationship management skills and provide examples of how you've successfully driven business growth in previous positions.
Showcase Financial Acumen: Since the role involves P&L responsibility, be sure to mention any relevant experience you have with financial management. Discuss how you've analyzed profit and loss statements and implemented strategies for improvement.
Demonstrate Leadership Skills: If you have experience leading teams, make sure to include this in your application. Discuss your approach to mentoring and managing cross-functional teams, as well as any successful projects you've overseen.
Wie du dich auf ein Vorstellungsgespräch bei Retail inMotion GmbH vorbereitest
✨Showcase Your Client Relationship Skills
Since the role emphasizes strong client relationship management, be prepared to share specific examples of how you've successfully built and maintained relationships with key clients in the past. Highlight your approach to ensuring client satisfaction and how you identify new business opportunities.
✨Demonstrate Financial Acumen
Given the importance of financial management and P&L responsibility in this position, come ready to discuss your experience with budget approval and profit analysis. Be prepared to explain how you've used financial data to drive account growth and improve performance.
✨Prepare for Strategic Planning Questions
The job requires excellent strategic planning abilities. Think about times when you've developed and implemented successful account plans or strategic initiatives. Be ready to discuss your thought process and the outcomes of those strategies.
✨Highlight Leadership Experience
As the role involves leading a team of account management professionals, share your leadership experiences. Discuss how you've mentored team members, managed cross-functional teams, and fostered collaboration among different departments to achieve common goals.
