Process Management Advisor (gn)

Médecins Sans Frontières (MSF) is a private and independent international medical aid organisation. Diversity, open mindedness and mutual respect are of particular importance in our organisation. MSF provides medical aid in more than 70 countries worldwide. The headquarters of the German section of MSF – Ärzte ohne Grenzen e.V. is in Berlin. In the headquarters, over 250 employees work in the fundraising, communications and engagement, finance and administration, human resources and project departments.

Process Management Advisor (f/m/d)

1. Job Location: Berlin
2. Start Date: 01.04.2025
3. Job Duration: permanent
4. Job Dimension: 80-100%
5. Application Deadline: 06.01.2025

Drive continuous improvement by assessing and optimising processes, tools, systems, and behaviours across departments and the organisation. Reporting to the Head of Organisational Development Advisory Unit, this position will identify and address bottlenecks, implement enhancements, and integrate process improvements with change management to advance organisational efficiency and adaptability.

Responsibilities

1. Lead process mapping and modelling in collaboration with process managers to identify and document processes across departments and the organisation.
2. Collaborate across departments to harmonise and standardise processes, optimising workflows, and aligning with the BPMN 2.0 methodology to drive changes, automation, and improvements to enhance efficiency.
3. Develop and maintain a central platform for process documentation, ensuring accessibility, usability, and alignment with organisational needs.
4. Conduct process reviews to capture lessons learned, monitor implementation of modelled processes, and promote continuous improvement through benchmarking and evaluation.
5. Advocate for change by integrating process management into initiatives, building readiness for change, and aligning stakeholders to support successful transitions.
6. Serve as a liaison for stakeholders, addressing process needs, ensuring process alignment, managing expectations, and providing expert guidance for informed decision-making.
7. Facilitate training and workshops to build capacity in process management, fostering a culture of continuous learning, improvement, and process ownership.

Requirements

1. Demonstrated expertise in process management within the BPMN 2.0 framework.
2. Proven experience with process management methodologies, tools, and frameworks; certifications in process and/or change management are preferred.
3. Experience in managing the human aspects of change, including stakeholder engagement and communication.
4. Ability to work independently and collaboratively within dynamic project teams.
5. Strong analytical and problem-solving skills, with the ability to prioritise tasks and manage competing deadlines.
6. Proficiency in IT systems and office software; familiarity with process management software is a plus.
7. Excellent written and verbal communication skills, with the ability to adapt to diverse audiences. Fluency in English is required; proficiency in German (B2 level or above) is preferred.

Benefits

Financial benefits

1. Payment according to a transparent internal salary structure; in this position according to group 4 with full-time employment (40h/week) from 3933 Euro to a maximum of 4975, depending on the relevant professional experience.
2. 13th salary, regular salary increases within the salary structure and annual inflation adjustment.
3. Company pension plan after 24 months of seniority.
4. Subsidy for job ticket or Deutschlandticket.
5. Subsidy for a sports membership at Urban Sports Club.
6. Financial allowance for remote work and company laptop with additional accessories for mobile working.

Non-financial benefits

1. 30 days holidays plus days off on 12/24 and 12/31.
2. Flexible working hours, remote work incl. possibilities to work up to 6 weeks per year from abroad within the EU.
3. Wide range of internal training opportunities and annual external trainings budget.

Additional benefits

1. Insights on international field projects through regular reports, presentations and exchange with colleagues.
2. Opportunity to exchange ideas in our inspiring MSF Germany specific and international network and to help shape the future of the organization.
3. A meaningful, varied job in a respectful and positive organizational culture where empowerment and team decision-making are valued.

As an internationally operating organisation, we welcome diversity, open mindedness and mutual respect. In accordance with our values, we only analyze the professional qualifications in the applications, regardless of ethnical and social origin, religion or belief, gender, sexual orientation or age of the applicant.

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