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- Aufgaben: Manage and develop strategic customer accounts while ensuring exceptional service.
- Arbeitgeber: Join AFS Logistics, a leading independent logistics company in Australia with 29 years of experience.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and development.
- Warum dieser Job: Be part of a rapidly growing team that values relationships and customer satisfaction.
- Gewünschte Qualifikationen: 5+ years in Business Development or Account Management in Logistics; strong communication and project management skills required.
- Andere Informationen: Ideal for high achievers looking to make an impact in a thriving industry.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Account & Relationship Management (Sales)
Full time
AFS Logistics is one of Australia’s largest Independent Logistics Services Companies.
For over 29 years, we have provided customised Logistics Services Solutions that help our customers and carriers reduce costs and increase efficiencies by providing high-level expertise and technology.
We have an extensive loyal customer portfolio and have been experiencing rapid growth.
We are seeking a high achiever driven by success to join our team as a Major Account Manager. In this role, you will be responsible for directly managing and developing a strategic portfolio of existing customer accounts.
Developing and nurturing key relationships within these customers to sustain and grow the accounts by providing exceptional customer service and identifying growth opportunities will be key to the success of this role.
Key functions of the Role are:
- Account management of a strategic/high value customer portfolio, ensuring a high level of customer satisfaction and retention
- Key contact and escalation point, ensuring you are an extension of the customer\’s brand
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Successful development of business relationships with existing and prospective customers and carriers
- Contributing to maintaining the sales revenue and portfolio of the customer, by identifying and converting extension or growth business within the customer and new business opportunities
- Analysing carrier performance in the portfolio of customers and working through solutions to solve and improve systemic issues or trends
- Supporting revenue and yield initiatives to drive better financial outcomes for customers
- Lead all customer-driven projects including the implementation of new products and continuous improvement initiatives with portfolio customers
- Successful deployment of AFS\’s sales strategy
To be successful for this exciting opportunity you must demonstrate:
- Minimum 5 years industry experience in a Business Development or Account Management role within the Logistics industry essential
- Prior experience in strategy development would be desirable
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels
- Proven ability to manage multiple projects
- Proven ability to identify and introduce ideas to enhance and increase customer and service quality
- Highly developed communications skills, both written and verbal
- Experience producing professional presentations
- Excellent negotiation and presentation skills
- Excellent attention to detail
- High IT competency including Excel, Word, Outlook and PowerPoint; Salesforce (desirable)
Qualifications:
- Relevant qualification in Management and/or Transport and Logistics preferred
Your application will include the following questions:
- Are you legally entitled to work in Australia?
- Please detail your minimum salary expectations (including super):
- What is the notice period for your current employment?
- What motivated you to apply for this position?
- What relevant skills and experience would you bring to this role?
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Major Account Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Major Account Manager
✨Tip Number 1
Make sure to research AFS Logistics thoroughly. Understand their services, customer base, and recent developments in the logistics industry. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current or former employees of AFS Logistics on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage accounts and develop relationships. Highlight instances where you've successfully identified growth opportunities or improved customer satisfaction, as these are key aspects of the Major Account Manager role.
✨Tip Number 4
Familiarize yourself with the latest trends and technologies in the logistics sector. Being able to discuss how these innovations can benefit AFS Logistics and its customers will set you apart as a candidate who is forward-thinking and knowledgeable.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Major Account Manager
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management and business development within the logistics industry. Use specific examples that demonstrate your ability to manage customer relationships and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to AFS Logistics. Highlight your relevant skills and experiences, particularly those that align with the key functions of the Major Account Manager role.
Prepare for Application Questions: Be ready to answer the application questions thoughtfully. Reflect on your salary expectations, notice period, and what specifically motivated you to apply for this position at AFS Logistics.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your written application is clear, concise, and free of errors. This will reflect your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Showcase Your Industry Experience
Make sure to highlight your minimum 5 years of experience in Business Development or Account Management within the Logistics industry. Be prepared to discuss specific examples of how you've successfully managed accounts and developed strategic relationships.
✨Demonstrate Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Prepare to present a past project or experience where your communication made a significant impact on customer satisfaction or business outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple projects. Think of scenarios where you identified growth opportunities or resolved issues with customers, and be ready to explain your thought process and actions.
✨Research AFS Logistics
Familiarize yourself with AFS Logistics' services, values, and recent developments. Understanding their business model and customer base will help you tailor your responses and demonstrate your genuine interest in the company during the interview.
