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- Aufgaben: Build and nurture relationships with key clients in the DACH region.
- Arbeitgeber: think-cell is a leading software company known for its innovative graphics solutions.
- Mitarbeitervorteile: Join a diverse team, enjoy a collaborative culture, and contribute to impactful projects.
- Warum dieser Job: Be part of a dynamic company that values your input and fosters professional growth.
- Gewünschte Qualifikationen: 5+ years in customer success or account management; strong communication skills in English and German.
- Andere Informationen: Located in Berlin, we embrace diversity and encourage all passionate individuals to apply.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Customer Success Manager, Strategic Accounts (DACH) (f/m/d)
Join us as a Customer Success Manager, Strategic Accounts (DACH) (f/m/d)
Location: Berlin, Germany
think-cell was founded in 2002 as a start-up. Today, the name think-cell stands for a high standard of graphics software worldwide. With the investor Cinven at our side, we want to continue to grow strategically.
As a Customer Success Manager (CSM) for Strategic Accounts in the DACH region, you will be pivotal in building and nurturing long-term relationships with some of our most valuable clients. This role will involve driving customer satisfaction, ensuring high product adoption, identifying growth opportunities, and delivering tangible business outcomes. Your efforts will directly contribute to the success and growth of our key accounts, ensuring that our clients achieve maximum value from our solutions.
What will you do
- Strategic Account Management : Build and maintain strong relationships with key decision-makers and influencers within assigned strategic accounts across DACH. Develop a deep understanding of each client’s business goals, challenges, and industry trends, and collaborate with them to create customized success plans that drive product adoption and maximize value realization.
- Retention, Up- & Cross-Sell : Proactively monitor customer health and engagement to identify risks and opportunities for improvement. Contribute to high retention rates by ensuring customer satisfaction and value delivery. Identify expansion opportunities and drive strategies for promoting new products, enabling new users, and discovering new user groups within existing accounts.
- Reporting & Analytics : Provide regular reports on customer usage, performance metrics, and outcomes. Leverage data to demonstrate the value of our solutions and guide future initiatives. Track and document all customer interactions, progress, and outcomes in CRM systems.
- Thought Leadership & Enablement : Educate clients on industry best practices and emerging trends to drive continued growth. Organize and lead workshops, business reviews, and training sessions tailored to customer needs.
You will be great for this position if you have
- Experience : 5+ years in customer success, account management, or a related role, with a focus on enterprise or strategic accounts.
- Technical Proficiency : Familiarity with SaaS products is preferred, and knowledge of PowerPoint or think-cell is a plus, though not required.
- Relationship Building : Proven ability to build trust and credibility with senior executives and cross-functional teams.
- Communication : Exceptional written and verbal communication skills in both English and German, with the ability to present complex concepts clearly.
This position is based in think-cell’s headquarters in Berlin.
Why us?
think-cell is the world’s leading productivity software for creating data-driven presentations in Microsoft PowerPoint, enabling users to generate sophisticated charts with ease while saving substantial time. Our software has more than 1 million business users in 25 thousand companies. think-cell is used by 10 out of the 10 top global consulting firms, 89% of the Fortune 100, the entire DAX 40, and 9 of the top 10 US business schools.
Join our Journey
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.
If you have any questions regarding working at think-cell, our job openings or events, please feel free to contact our colleague Julia Zhachuk.
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Customer Success Manager, Strategic Accounts (DACH) (f/m/d) Arbeitgeber: think-cell Sales GmbH & Co. KG
Kontaktperson:
think-cell Sales GmbH & Co. KG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager, Strategic Accounts (DACH) (f/m/d)
✨Tip Number 1
Fokussiere dich auf den Aufbau von Beziehungen. In der Rolle des Customer Success Managers ist es entscheidend, Vertrauen zu schaffen und langfristige Beziehungen zu Entscheidungsträgern in strategischen Accounts aufzubauen. Nutze Networking-Events oder LinkedIn, um Kontakte zu knüpfen und dich mit relevanten Personen in der DACH-Region auszutauschen.
✨Tip Number 2
Verstehe die Branche und die Herausforderungen deiner potenziellen Kunden. Recherchiere aktuelle Trends und Herausforderungen in der DACH-Region, um maßgeschneiderte Lösungen anzubieten. Dies zeigt dein Engagement und deine Fähigkeit, den Kunden echten Mehrwert zu bieten.
✨Tip Number 3
Bereite dich darauf vor, über SaaS-Produkte und deren Vorteile zu sprechen. Auch wenn du nicht direkt mit think-cell gearbeitet hast, solltest du ein gutes Verständnis für SaaS-Lösungen haben. Informiere dich über die Funktionen und Vorteile von think-cell, um im Gespräch kompetent auftreten zu können.
✨Tip Number 4
Zeige deine Kommunikationsfähigkeiten. Da die Rolle sowohl schriftliche als auch mündliche Kommunikation erfordert, übe, komplexe Konzepte klar und präzise zu präsentieren. Du könntest beispielsweise Präsentationen erstellen oder an Workshops teilnehmen, um deine Fähigkeiten weiterzuentwickeln.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager, Strategic Accounts (DACH) (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager for Strategic Accounts. Familiarize yourself with the key skills and experiences required, such as relationship building and technical proficiency in SaaS products.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success or account management, especially with enterprise clients. Emphasize your ability to build relationships and drive product adoption, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the DACH market. Mention specific examples of how you've driven customer satisfaction and identified growth opportunities in previous roles.
Highlight Language Skills: Since exceptional communication skills in both English and German are essential for this position, make sure to clearly state your language proficiency in your application materials. Provide examples of how you've used these skills in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei think-cell Sales GmbH & Co. KG vorbereitest
✨Understand the Company and Its Products
Before your interview, make sure to familiarize yourself with think-cell's software and its unique features. Understanding how their products help clients create data-driven presentations will allow you to discuss how you can drive product adoption and customer satisfaction.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built and maintained relationships with key decision-makers. Highlight how these relationships led to improved customer satisfaction and retention, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you have used data to track customer engagement and identify growth opportunities in previous roles. Providing specific metrics or outcomes will show your ability to leverage analytics for strategic account management.
✨Prepare for Bilingual Communication
Since the role requires exceptional communication skills in both English and German, practice discussing your experiences and ideas in both languages. This will demonstrate your proficiency and readiness to engage with clients across the DACH region.
