Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Help customers navigate IoT and digital services while ensuring their needs are met.
- Arbeitgeber: Join A1 Digital, a leader in digital transformation for medium-sized businesses.
- Mitarbeitervorteile: Enjoy flexible hours, remote work, paid lunch breaks, and team events.
- Warum dieser Job: Be part of an innovative team that values your input and offers growth opportunities.
- Gewünschte Qualifikationen: Strong customer service skills, project management experience, and basic networking knowledge required.
- Andere Informationen: Women are especially encouraged to apply for this role.
Das voraussichtliche Gehalt liegt zwischen 51049 - 71469 € pro Jahr.
Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce
A1 Digital makes digitalization happen. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in!
Tasks:
- Identification/understanding of customer process needs and system landscape.
- Identification of customer value adds around IoT and other A1 Digital Services.
- Proactive regular interaction with customers.
- Customer Amendment Handling and Implementation Coordination with Technical Customer Success Management Team (M2M SIMs, Device/Network Integration, Application Integration).
- Support and train the customer service teams (L1) for new products and after-sales customer care, incident handling (L2), troubleshooting, and release and outage management.
Requirements:
- Excellent skills in customer service, problem-solving, complaint handling, and budget management.
- Coordination & project management skills.
- Basic networking and SASE skills.
- Excellent communication skills (German is a must).
- Strong time management skills.
- Passion for exceeding customer expectations.
- Entrepreneurial mindset and hands-on mentality.
Your personality:
- “Customer comes first” attitude. Performance-driven team player with the ability to deliver under high time pressure.
- Eager to challenge the status quo, admit mistakes to learn and improve for the benefit of our customers.
- Appreciates innovative new challenges with constantly evolving technologies and platforms.
- There are many possibilities to develop in our company!
- Seize the chance, evolve and use the possibility to make your career!
What we offer:
- Flexible working hours, mobile working.
- Autonomous working conditions with a lot of freedom to create.
- Modern working atmosphere and centrally located office with great public transport connection.
- Constant learning with many possibilities and offers.
- Paid lunch break and cantina, extra holidays, employee rates, and many further discounts.
- Team events as well as trainings and further education.
Our performance-based salary models reward extraordinary commitment and success. The minimum annual gross salary according to the collective agreement of Telekom Austria AG is EUR 51,049.60. The actual annual salary depends on your skills and experience.
We at A1 are convinced that women with their ideas and way to work are indispensable for the success of our company and culture. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.
#J-18808-Ljbffr
Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce Arbeitgeber: Telekom Austria AG
Kontaktperson:
Telekom Austria AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce
✨Tip Number 1
Familiarize yourself with the latest trends in IoT and digital transformation. Understanding how these technologies impact customer processes will help you engage more effectively with potential clients.
✨Tip Number 2
Brush up on your project management skills. Being able to coordinate and manage multiple tasks efficiently is crucial for a Technical Customer Success Manager, especially when dealing with customer amendments and technical integrations.
✨Tip Number 3
Practice your communication skills in German. Since excellent communication in German is a must for this role, being fluent will not only help you during the application process but also in your interactions with customers.
✨Tip Number 4
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully handled customer complaints or challenges, as this will demonstrate your capability to exceed customer expectations.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Customer Success Manager – Connectivity (m/f/d) – External Workforce
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Customer Success Manager position. Understand the key responsibilities and required skills, especially focusing on customer service, problem-solving, and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, project management, and technical skills related to IoT and networking. Use specific examples that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your entrepreneurial mindset. Mention how your skills align with the company's values and how you can contribute to their digital transformation efforts.
Highlight Language Proficiency: Since excellent communication skills in German are a must, make sure to clearly state your language proficiency in your application. If applicable, provide examples of how you've used your language skills in a professional setting.
Wie du dich auf ein Vorstellungsgespräch bei Telekom Austria AG vorbereitest
✨Understand Customer Needs
Make sure to familiarize yourself with the specific customer processes and system landscapes relevant to A1 Digital. Be prepared to discuss how you can identify and add value through IoT and other services.
✨Showcase Problem-Solving Skills
Highlight your experience in customer service, particularly in handling complaints and troubleshooting. Prepare examples that demonstrate your ability to resolve issues effectively and exceed customer expectations.
✨Demonstrate Communication Proficiency
Since excellent communication skills are a must, practice articulating your thoughts clearly in both English and German. Be ready to explain complex technical concepts in a way that is easy for customers to understand.
✨Exhibit a Hands-On Attitude
Emphasize your entrepreneurial mindset and willingness to take initiative. Share instances where you've challenged the status quo or adapted to new technologies, showcasing your eagerness to learn and grow.
