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- Aufgaben: Be the go-to person for customer inquiries via phone, email, and chat.
- Arbeitgeber: Join Billie, a fast-growing fintech startup focused on enhancing client experiences.
- Mitarbeitervorteile: Enjoy opportunities for professional growth and a strong internal mobility program.
- Warum dieser Job: Make a real impact on customer satisfaction while developing your skills in a dynamic environment.
- Gewünschte Qualifikationen: 2+ years in customer service, fluent in German and English, with training experience preferred.
- Andere Informationen: Ideal for those passionate about financial services and eager to thrive in a tech-driven space.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the role:
As a Customer Support Specialist, you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, and answering incoming customer requests by phone, email, and chat.
- You will work closely with our Risk, Product, and Tech Departments and coordinate customized solutions in cooperation with all relevant internal stakeholders.
- You will be a major contributor to the client experience and satisfaction at Billie and reliably take care of all customer concerns.
In addition, as a Specialist you will support the team’s product knowledge and contact handling through:
- Authoring new procedures and optimizing existing ones.
- Designing, developing, and delivering training for new and existing specialists.
We actively design a work environment in which all employees have several challenges for professional and personal growth. You will have a chance to grow both horizontally and vertically – we have a strong internal mobility program that allows you to explore career trajectories within Billie.
Who we are looking for:
- 2+ years of experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience.
- Sales and/or Call-Center experience is welcome.
- You have a passion for financial services, complex technical products, innovations, and startups and being a part of a fast-growing environment.
- You have experience in training development and delivery, and/or procedure writing.
- You have strong communication skills to assist our merchants and internal stakeholders.
- Fluent German and English working proficiency in verbal and written communication.
- Your work style is detail-oriented, proactive, and self-motivated.
- You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment.
- A prior working experience in a fast-growing tech environment, ideally in Fintech, would be an advantage.
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Customer Support Specialist - Training/Procedures (German) (w/m/d) - Operations Arbeitgeber: Billie GmbH
Kontaktperson:
Billie GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Specialist - Training/Procedures (German) (w/m/d) - Operations
✨Tip Number 1
Familiarize yourself with the financial services and fintech landscape. Understanding the industry will help you engage more effectively with customers and internal stakeholders, showcasing your passion for the field.
✨Tip Number 2
Highlight your experience in training development and procedure writing during the interview. Be prepared to discuss specific examples of how you've optimized processes or delivered training in previous roles.
✨Tip Number 3
Practice your communication skills in both German and English. Since you'll be interacting with diverse stakeholders, being able to switch seamlessly between languages will demonstrate your adaptability and professionalism.
✨Tip Number 4
Show your proactive approach by preparing questions about the company's internal mobility program. This will not only reflect your ambition for growth but also your interest in contributing to the team long-term.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Specialist - Training/Procedures (German) (w/m/d) - Operations
Tipps für deine Bewerbung 🫡
Research the Company: Begin by researching Billie and its operations. Understand their products, services, and company culture to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your 2+ years of customer-oriented experience, especially in roles involving phone communication. Mention any specific experiences related to training development and procedure writing.
Showcase Communication Skills: Demonstrate your strong communication skills in both German and English. Use clear and concise language in your application to reflect your ability to assist merchants and internal stakeholders effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Highlight your passion for financial services and your comfort in a fast-growing tech environment, as these are key attributes they are looking for.
Wie du dich auf ein Vorstellungsgespräch bei Billie GmbH vorbereitest
✨Zeige deine Kundenorientierung
Bereite Beispiele aus deiner bisherigen Berufserfahrung vor, die deine Fähigkeit zur Kundenbetreuung unter Beweis stellen. Zeige, wie du auf Kundenanfragen reagiert hast und welche Lösungen du angeboten hast.
✨Kommunikationsfähigkeiten betonen
Da starke Kommunikationsfähigkeiten gefordert sind, übe, klar und präzise zu sprechen. Überlege dir, wie du komplexe Informationen einfach erklären kannst, um sicherzustellen, dass alle Beteiligten dich verstehen.
✨Erfahrungen im Training und in der Verfahrenserstellung hervorheben
Bereite dich darauf vor, über deine Erfahrungen in der Entwicklung und Durchführung von Schulungen zu sprechen. Zeige, wie du bestehende Verfahren optimiert hast und welche Methoden du verwendet hast, um Wissen effektiv zu vermitteln.
✨Interesse an Fintech und Innovation zeigen
Informiere dich über aktuelle Trends im Fintech-Bereich und bringe deine Leidenschaft für innovative Produkte zum Ausdruck. Diskutiere, wie du dich in einem schnell wachsenden Umfeld wohlfühlst und welche Ideen du zur Verbesserung des Kundenservice beitragen könntest.
