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- Aufgaben: Help customers maximize their use of Zoho's cloud products and provide expert guidance.
- Arbeitgeber: Join Zoho, a leading tech company transforming business operations globally.
- Mitarbeitervorteile: Enjoy a competitive salary, MacBook, mobile, paid SIM, and company lunches.
- Warum dieser Job: Be a strategic advisor in a vibrant international team and drive customer success.
- Gewünschte Qualifikationen: Must hold a national or EU passport and valid work authorization.
- Andere Informationen: Permanent contract after probation; background verification required.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
As a Customer Success Specialist at Zoho, you’ll be a strategic advisor and cloud solutions expert for our mid and enterprise-level support customers.
Your role will be instrumental in helping these customers unlock the full potential of Zoho’s cloud products, ensuring they derive maximum value and efficiency from our solutions.
You’ll work closely with a diverse portfolio of organizations, from mid-sized businesses scaling up their operations to large enterprises undergoing complex digital transformations.
Key Responsibilities
- Advisory & Technical Guidance: Serve as a trusted advisor, providing expert guidance on architecture, support strategy, and project planning, and advocating for customer needs within Zoho Apps.
- Operational Health & Optimization: Proactively monitor and manage customer Zoho environments, optimizing for cost efficiency and reduced complexity.
- Customer Relationship Building: Build strong, trusting relationships with customers, deeply understanding their business needs, technical challenges, and strategic goals.
- Technical Leadership: Lead technical discussions related to incidents, risk management, and trade-offs, using your expertise to offer tailored solutions and advice.
- Cross-functional Collaboration: Work closely with internal teams, including Zoho’s Product Engineers, Solutions Consultants, Account Managers, and Customer Success teams, to provide seamless support and innovation to customers.
- Proactive Opportunity Identification: Identify new opportunities for customers to gain additional value from Zoho’s offerings, driving product adoption and strategic enhancements.
- Incident Management & Reporting: Provide in-depth reviews of service events, quarterly metrics, and pre-launch planning for new implementations.
- Customer Enablement: Enhance customer capabilities through tailored workshops, hands-on sessions, and knowledge-sharing events to foster self-sufficiency in Zoho’s products.
Benefits
- Competitive salary package aligned with candidate’s qualifications, experience, and the market value of the role.
- Supportive and inclusive team and colleagues.
- MacBook, mobile and paid SIM.
- Company provided lunch.
- Permanent contract after the successful completion of the probationary period.
- A vibrant international environment.
- Reimbursement of approved business expenses.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let’s shape the future of business software!
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Customer Success Specialist Arbeitgeber: Zoho Corporation Europe
Kontaktperson:
Zoho Corporation Europe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Specialist
✨Tip Number 1
Familiarize yourself with Zoho's cloud products and services. Understanding the features and benefits of these solutions will help you engage in meaningful conversations with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience in customer relationship management. Be prepared to share specific examples of how you've built strong relationships with clients and helped them achieve their goals, as this is crucial for a Customer Success Specialist role.
✨Tip Number 3
Showcase your technical skills and problem-solving abilities. Be ready to discuss how you've handled technical challenges in the past and how you can apply that knowledge to help customers optimize their use of Zoho's products.
✨Tip Number 4
Demonstrate your proactive approach to identifying opportunities for customers. Share examples of how you've previously identified ways to enhance product adoption or improve operational efficiency for clients, as this aligns with the responsibilities of the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Specialist at Zoho. Familiarize yourself with their cloud products and how they help businesses optimize their operations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, technical guidance, and relationship building. Use specific examples that demonstrate your ability to support mid and enterprise-level customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Zoho's offerings. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Technical Skills: Emphasize any technical skills or experience you have that relate to cloud solutions and digital transformations. This will show that you can provide the expert guidance needed for the role.
Wie du dich auf ein Vorstellungsgespräch bei Zoho Corporation Europe vorbereitest
✨Understand Zoho's Cloud Products
Familiarize yourself with the range of Zoho's cloud solutions. Be prepared to discuss how these products can benefit mid-sized and enterprise-level customers, showcasing your understanding of their needs and challenges.
✨Demonstrate Advisory Skills
Prepare examples from your past experiences where you acted as a trusted advisor. Highlight how you provided technical guidance and strategic advice to clients, ensuring they achieved their goals.
✨Showcase Relationship-Building Abilities
Be ready to discuss how you've built strong relationships with customers in previous roles. Emphasize your ability to understand their business needs and how you can advocate for them within Zoho.
✨Highlight Cross-Functional Collaboration
Discuss your experience working with various teams to deliver seamless support. Provide examples of how you collaborated with product engineers, account managers, or customer success teams to enhance customer satisfaction.
