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- Aufgaben: Help customers solve tech issues and provide top-notch support.
- Arbeitgeber: Join a dynamic team at Workstation AG, where innovation meets customer care.
- Mitarbeitervorteile: Enjoy a fast-paced environment with opportunities for growth and learning.
- Warum dieser Job: Be part of a culture that values teamwork, feedback, and personal development.
- Gewünschte Qualifikationen: Passion for tech and customer service; fluent in Dutch or Czech plus English.
- Andere Informationen: Flexible work environment with a focus on employee potential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Youre a problem solver and easily connect with customers! You (m/f/d) exceed their expectations with your guidance, knowledge, and real passion for technology. Youre enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. Youre not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next person on our hire list. Were committed to helping employees explore their potential.
Key Qualifications:
* Passion for customer service and ownership of the customer experience including comprehensive issue resolution
* Able to effectively tailor communication and style to differing audiences
* Able to self manage and work independently in a fast-paced, constantly changing environment
* Thrives on a team where expertise is shared and feedback is welcomed
* Effective time management including ability to multi-task, organize and prioritize
* Able to research and grasp technical information across multiple tools while talking with customers
* Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
* Speak either of the following languages: Dutch, Czech plus English
Wir freuen uns Sie kennenzulernen!
Sie können uns Ihre Bewerbung an senden.
Ihr Kontakt
Workstation AG
Herr Robert Khnl
Alt Moabit 96 B
10559 Berlin
Telefon +49 30 43024324
#J-18808-Ljbffr
Technical Support Advisor (m/f/d) Arbeitgeber: Workstation AG
Kontaktperson:
Workstation AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Advisor (m/f/d)
✨Tip Number 1
Show your passion for technology! When you connect with us, make sure to highlight any personal projects or experiences where you've solved technical issues. This will demonstrate your enthusiasm and problem-solving skills.
✨Tip Number 2
Practice your communication skills! Since the role requires tailoring your communication style to different audiences, consider role-playing scenarios where you explain technical concepts to non-technical friends or family.
✨Tip Number 3
Familiarize yourself with common technical issues and solutions related to our products. Being able to discuss these confidently during your conversation with us will show that you're proactive and ready to tackle challenges.
✨Tip Number 4
Demonstrate your ability to multitask! Think of examples from your past experiences where you successfully managed multiple tasks at once, especially in a fast-paced environment. This will help us see how you can thrive in our dynamic team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Advisor (m/f/d)
Tipps für deine Bewerbung 🫡
Highlight Your Problem-Solving Skills: In your application, emphasize your ability to solve problems and connect with customers. Provide specific examples of how you've successfully resolved technical issues in the past.
Tailor Your Communication Style: Showcase your excellent verbal and written communication skills by tailoring your application to reflect the diverse audiences you can engage with. Mention any experience you have in adapting your communication style to meet customer needs.
Demonstrate Time Management Abilities: Illustrate your time management skills by discussing how you prioritize tasks and manage multiple responsibilities. Include examples of how you've effectively organized your workload in a fast-paced environment.
Express Your Passion for Technology: Convey your enthusiasm for technology and eagerness to learn. Mention any relevant experiences or projects that demonstrate your passion and aptitude for technical troubleshooting.
Wie du dich auf ein Vorstellungsgespräch bei Workstation AG vorbereitest
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've solved technical issues in the past and what you love about working with tech. This will demonstrate your genuine interest and fit for the role.
✨Tailor Your Communication Style
Since the job requires adapting your communication to different audiences, practice explaining complex technical concepts in simple terms. During the interview, showcase your ability to adjust your style based on who you're speaking to, whether it's a customer or a technical team member.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to troubleshoot effectively.
✨Emphasize Time Management and Multitasking
Be ready to talk about how you prioritize tasks and manage your time in a fast-paced environment. Provide examples of situations where you've had to juggle multiple responsibilities while maintaining a high level of customer service.
