Digital Learning - Senior Advisor

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About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

The Digital Engagement and Transformation (DET) Section supports the Digital Group by fostering a culture of innovation, efficiency, and excellence within the Commission’s Digital & ICT operations by identifying, assessing, and implementing opportunities for ongoing improvement that support the Commission’s ability to deliver against its business objectives.

The Digital Learning Team, within the DET Section, is responsible for developing and delivering learning solutions to educate Commission staff on technical tools, systems, software, or processes. We create learning materials including online learning manuals, guides, videos, and presentations, and conduct training sessions, workshops and webinars. Our goal is to ensure that staff have the necessary skills and knowledge to effectively utilise technical resources and tools in their roles. Additionally, we provide ongoing support and resources to reinforce learning.

About the Role

The Digital Learning, Senior Advisor with a focus on instructional design is responsible for creating effective learning solutions that enhance employee skills and knowledge. This role requires a strong background in instructional design principles, stakeholder engagement, adult learning theories, and the ability to develop engaging learning experiences that align with organisational goals.

Position Duties

Needs Assessment and Analysis

• Collaborate with stakeholders to conduct comprehensive Learning Needs Analysis (LNA), identifying skills and knowledge gaps, and defining clear learning objectives and desired outcomes.

Instructional Design

• Develop holistic learning solutions encompassing instructional materials, eLearning modules, training programs, presentations, workshops, webinars, and classroom training.
• Employ adult learning principles and user-centred design methodologies to enhance learner engagement and effectiveness.

Engagement and Communication

• Create and disseminate clear communications regarding Digital Learning Team (DLT) training activities.
• Organise and lead information sessions to increase stakeholder awareness and understanding of learning initiatives.
• Deliver impactful presentations at town halls, team meetings, and various forums, effectively representing the team at internal and external events.

Training Facilitation

• Facilitate engaging training sessions that promote an interactive learning environment, encouraging participant involvement and knowledge retention.

Collaboration and Coordination

• Collaborate with the Digital Learning Development and Delivery team to ensure seamless end-to-end delivery of learning solutions.
• Provide expert guidance to external stakeholders on externally led learning solutions, coordinating with vendors to ensure quality and alignment with the Commission’s learning and development standards.
• Manage the intake process for incoming learning solution requests, ensuring a streamlined approach to prioritisation and resource allocation.

Position Eligibility Requirements (Selection Criteria) :

• Three or more years as a Learning and Development Specialist with experience in designing and developing learning solutions including eLearning, user guides, presentations and training.
• Bachelor’s degree (or equivalent) in Instruction design, Human Resources, Education or a related field, or demonstrable equivalent experience.
• Excellent relationship building skills and willingness to receive and provide constructive feedback to build and sustain positive relationships with team members, stakeholders and clients.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to convey complex information in an accessible manner.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to effectively prioritise requests while maintaining high standards and accuracy.
• Sound research, analytical, and problem-solving skills.
• Understand and actively demonstrate the APS Code of Conduct and Values.
• The ability to obtain a Baseline Security Clearance (must be an Australian Citizen).

Position Notes:

• Salary offered will be between $92,970 – $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check.
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11.55pm AEDT on 20 January 2025 .

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

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