Customer Experience Manager - Dan Murphy\'s - Welland

Customer Experience Manager – Dan Murphy\’s – Welland

Customer Experience Manager | Dan Murphy\’s Welland | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

1. Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth.
2. Encourage the team to invest in education and dream big about their career – because working at Dan’s is an adventure.
3. Lead the way with in-store tasks, delivering regular coaching and mentoring to the store team to inspire them to continuously improve.
4. Create an environment that enables the team to come as they are, because you know that diversity is the magic that makes good culture.
5. Build a culture that is centered around understanding your community, utilizing customer feedback as a pillar in your decision-making.

The YOU:

1. YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
2. YOU are passionate about people development and motivate others to dream big and reach their potential.
3. YOU are no stranger to a fast-paced environment and use forward thinking in your decision-making.
4. YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers, and community.
5. YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands including ALH pubs, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal, and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you – and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time – creating a safe, inclusive, and fun place to work. We’re all about creating a more sociable future – for our customers and each other.

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