Customer Support Supervisor

Add expected salary to your profile for insights.

Are you ready to dive into the exciting world of operations with one of Australia\’s fastest-growing and most innovative tech companies on the sunny shores of the Gold Coast? We\’re not just any tech company; we\’re an award-winning powerhouse on a mission to revolutionise the automotive industry.

We\’re revving up to take on even bigger challenges both here in Australia and beyond, and we need you to join our crew! As part of our exciting growth, we are introducing a new product, and we’re looking for a Customer Support Supervisor to fill this newly created role.

About the role:

• Reporting to the Retail Operations Manager, you’ll lead and inspire a team of Customer Support Coordinators to deliver top-tier service that exceeds customer expectations.
• As a key driver of excellence, you’ll oversee operations, ensure seamless customer interactions, and champion an unmatched service experience.
• Drive performance forward by tracking team metrics, fine-tuning strategies, and providing pit-stop reports to keep customer support running smoothly at top speed.
• Fuel team morale by motivating, coaching, and keeping the team engaged, ensuring they stay energised, driven, and ready to deliver exceptional service every mile of the way.
• Shift gears to quickly resolve customer issues, steering them towards satisfaction, ensuring every experience is smooth and efficient, and leaving them ready for the road ahead.
• Rev up efficiency by identifying opportunities for process improvements, fine-tuning workflows, and optimising the customer support engine to keep everything running at peak performance.
• Foster enduring and high-quality relationships with all our suppliers, ensuring a seamless journey for all.
• Accelerate success through seamless collaboration with cross-functional teams, ensuring smooth operations and a unified approach to delivering top-notch customer experiences.
• Take a full-time joy ride, clocking in Monday through Friday. No weekend work!
• Get ready to steer your career toward success with exciting avenues for development and advancement!

About you:

• A proven track record of leading teams to achieve goals and operate at their best. Whether it’s mentoring team members or giving them a tune-up with constructive feedback, you know how to unlock their full potential.
• Driven and self-motivated, with excellent interpersonal skills to build strong connections and keep the team firing on all cylinders.
• Some mileage in the automotive industry would be a bonus, but we\’re open to individuals with diverse backgrounds, fresh outlooks, and stellar customer service skills.
• Thrive in a fast-paced environment with an eagle eye for detail and efficiency.
• Master the art of multitasking and adaptability, seamlessly switching gears as needed.
• Confident under the hood of any software, you know how to troubleshoot, navigate systems, and keep digital tools running smoothly.
• Familiarity with Microsoft or Google Suite programs, especially Excel/Google Sheets, is beneficial.
• Revel in the vibrant energy of a dynamic workplace where collaboration between creatives, marketers, and engineers fuels innovation.
• Maintain a positive attitude even when the pressure is on, comfortably navigating tight deadlines.
• Cultivate a hunger for growth, continuously seeking out new skills, strategies, and technologies to pioneer groundbreaking solutions.
• Exhibit exemplary time management skills and a commitment to punctuality.

We’re an inclusive and flexible workplace, and our perks and culture are pretty sweet (if we say so ourselves). We offer:

• Hybrid work options.
• Take advantage of discounted car servicing and even enjoy a paid day off on your birthday—because you deserve it!
• Reward and Recognition Program, where your hard work is celebrated and your achievements are valued from day one.
• Opportunity to excel in your career through ongoing learning and development from our internal “university” program.
• Bask in the contemporary charm of our industrial office, just a stone\’s throw away from the beach and public transport, complete with cozy chillout spaces and all-around good vibes.
• Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and even a pool table for those well-deserved breaks.
• Dive into a calendar packed with exciting team events led by our dedicated Culture Crew.

At AutoGuru, we\’re laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: \’here to help\‘, \’move with purpose\‘, \’think 10x\‘, \’play as a team\‘, \’numbers over hype\‘, and \’innovative for the future\‘. If this sounds like your kind of gig, we\’d love to hear from you!

How to apply

Submit your resume and cover letter via Seek outlining why you’re the best fit for the role. Applications close at 5pm on Friday, 31st January.

We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Please note, only shortlisted candidates will be contacted.

Connect with us on our socials!

Your application will include the following questions:

• Do you have the legal right to work in Australia on a full-time basis?
• How many years of experience do you have in the automotive industry?
• How many years experience do you have leading teams?
• Do you have customer service experience?

#J-18808-Ljbffr