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- Aufgaben: Manage key accounts and ensure customer success through strategic insights and relationship building.
- Arbeitgeber: Join Zoovu, a leader in intelligent search and product discovery technology, partnering with iconic brands.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Warum dieser Job: Be part of a mission-driven team that transforms customer experiences using cutting-edge AI technology.
- Gewünschte Qualifikationen: 5+ years in account management with leadership experience; strong communication and multitasking skills required.
- Andere Informationen: Mentorship opportunities available to foster personal and professional growth.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Strategic Account Manager, Regional Lead
About Zoovu
At Zoovu, we empower people to discover the products and services they need by building the world’s most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.
We are proud to partner with some of the world’s most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare , helping them redefine how they interact with customers. Now, we’re looking for dynamic and driven individuals to join our team as Strategic Account Manager, Regional Lead and contribute to our ambitious mission.
What you\’ll be doing:
- Manage a select portfolio of key accounts, acting as the main point of contact for customer needs, ensuring they achieve their desired outcomes.
- Identify expansion and upsell opportunities within your accounts to drive additional value for both the customer and the business.
- Conduct regular check-ins, business reviews, and performance reviews with customers to track progress and align goals.
- Proactively manage customer health, churn risk, and develop expansion strategies to ensure high net dollar retention rates.
- Mentor and coach a team of Strategic Account Managers, fostering a culture of growth, collaboration, and customer-centricity.
- Lead by example account management best practices and offer advice across the team.
- Provide guidance on customer relationships, conflict resolution, and escalations.
What you\’ll need:
- 5+ years of experience in customer success, account management, or a related role, with at least 1+ years in a leadership or player-coach capacity.
- Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with both internal teams and external customers.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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Strategic Account Manager, Regional Lead Arbeitgeber: Zoovu
Kontaktperson:
Zoovu HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Strategic Account Manager, Regional Lead
✨Tip Number 1
Familiarize yourself with Zoovu's product offerings and the industries they serve. Understanding how their technology enhances customer experiences will help you articulate your value during discussions.
✨Tip Number 2
Highlight your experience in managing key accounts and driving customer success. Be ready to share specific examples of how you've identified upsell opportunities and improved customer relationships in your previous roles.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've mentored or coached team members in the past. Show that you can foster a collaborative environment while maintaining a strong focus on customer-centricity.
✨Tip Number 4
Prepare to discuss strategies for managing customer health and reducing churn risk. Having a clear plan on how to maintain high net dollar retention rates will set you apart as a candidate who understands the importance of long-term customer relationships.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Strategic Account Manager, Regional Lead
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Strategic Account Manager, Regional Lead position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success and account management. Emphasize any leadership roles or mentoring experiences, as well as your ability to build strong relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centricity and your strategic approach to account management. Use specific examples from your past experiences to demonstrate how you can add value to Zoovu.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in managing accounts, driving upsell opportunities, and improving customer satisfaction. This will help you stand out as a candidate.
Wie du dich auf ein Vorstellungsgespräch bei Zoovu vorbereitest
✨Showcase Your Experience
Be prepared to discuss your 5+ years of experience in customer success or account management. Highlight specific examples where you've successfully managed key accounts and driven value for customers.
✨Demonstrate Leadership Skills
Since the role requires mentoring and coaching, share instances where you've led a team or influenced others. Discuss your approach to fostering collaboration and growth within your team.
✨Prepare for Scenario Questions
Expect questions about how you would handle customer challenges or conflicts. Think through potential scenarios and articulate your strategies for resolution and maintaining strong relationships.
✨Emphasize Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to showcase your presentation skills and how you build rapport with clients.
