Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Build relationships with customers and drive SAP solution renewals and expansions.
- Arbeitgeber: Join SAP, a leader in business application software, helping over 400,000 customers worldwide.
- Mitarbeitervorteile: Enjoy a collaborative culture, flexible working models, and various benefits tailored for you.
- Warum dieser Job: Be part of a team that values inclusion, learning, and making a real impact.
- Gewünschte Qualifikationen: Bachelor's degree required; experience in business software and strong communication skills needed.
- Andere Informationen: Fluency in English and German is essential; hybrid work options available.
Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) CH
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do:
- Build deep executive relationships and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions/services
- Identify sales leads and support sales in expansion and upsell efforts
- Manage through crisis and de-escalate customer situations
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
What you bring:
- Strong executive presence and relationship building skills
- Deep knowledge of business models, strategies, and line of business processes
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives
- Experience with cloud software solutions and delivery models
- Expert level buying center/Lines of Business domain expertise
- Ability to apply risk-mitigation strategies to customer situations
- Knowledge of SAP solutions portfolio and the business processes they enable
- Some technical understanding for assigned solution area to address technical issues with customers
- Bachelor’s degree or equivalent required
- Experience in business software
- Knowledge of SAAS and IAAS processes
- Strong program/project management and governance skills
- Relationship-driven mindset with excellent verbal and non-verbal communication skills
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- S/4HANA and /or oCFO background desired
Language:
- Fluent in English and German
Meet your team:
You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 414834 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr
Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) CH Arbeitgeber: SAP SE
Kontaktperson:
SAP SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) CH
✨Tip Number 1
Fokussiere dich auf den Aufbau von Beziehungen. Als Solution Customer Success Manager ist es entscheidend, Vertrauen bei den Kunden aufzubauen. Nutze Networking-Events oder LinkedIn, um mit Entscheidungsträgern in Kontakt zu treten und deine Expertise zu zeigen.
✨Tip Number 2
Verstehe die SAP-Lösungen und deren Nutzen für die Kunden. Informiere dich über die neuesten Entwicklungen in der SAP-Welt, insbesondere im Bereich Finance und Spend Management, um gezielt auf die Bedürfnisse der Kunden eingehen zu können.
✨Tip Number 3
Bereite dich darauf vor, komplexe Probleme zu lösen. Übe, wie du schwierige Kundensituationen deeskalieren kannst, indem du Rollenspiele mit Freunden oder Kollegen machst, um deine Kommunikationsfähigkeiten zu verbessern.
✨Tip Number 4
Zeige deine Erfolge im Bereich Kundenbindung und Upselling. Bereite Beispiele aus deiner bisherigen Karriere vor, die deine Fähigkeit belegen, Kunden zu halten und zusätzliche Verkäufe zu generieren, um deine Eignung für die Position zu unterstreichen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) CH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Solution Customer Success Manager position. Understand the key responsibilities and required skills, especially around relationship building and managing customer situations.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with cloud software solutions, business software, and any relevant project management skills. Be specific about your past roles and how they relate to the responsibilities listed in the job description.
Showcase Communication Skills: Since the role requires excellent verbal and non-verbal communication skills, provide examples in your application that demonstrate your ability to communicate effectively with executives and manage difficult customer situations.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values of SAP. Mention your understanding of their solutions portfolio and how you can contribute to their mission of helping customers run better.
Wie du dich auf ein Vorstellungsgespräch bei SAP SE vorbereitest
✨Show Your Executive Presence
As a Solution Customer Success Manager, you'll need to build deep relationships with executives. Practice your communication skills and be prepared to demonstrate your ability to engage with high-level stakeholders confidently.
✨Understand SAP Solutions Inside Out
Familiarize yourself with the SAP solutions portfolio, especially those related to Finance and Spend Management. Be ready to discuss how these solutions can address customer needs and drive value.
✨Prepare for Complex Customer Scenarios
Think of examples from your past experiences where you successfully managed difficult customer situations. Be prepared to discuss your approach to de-escalation and risk mitigation during the interview.
✨Highlight Your Relationship-Driven Mindset
Emphasize your relationship-building skills and provide examples of how you've fostered trust with clients in previous roles. This will show that you understand the importance of collaboration in driving renewals and expansions.
