Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Lead and inspire a customer service team to deliver exceptional experiences.
- Arbeitgeber: Amused Australia is a top player in gaming and wagering, known for innovation and quality.
- Mitarbeitervorteile: Enjoy a competitive salary and a supportive work environment.
- Warum dieser Job: Shape customer service strategy and make a real impact on customer satisfaction.
- Gewünschte Qualifikationen: Proven leadership experience in customer service with strong communication skills.
- Andere Informationen: Collaborative culture focused on excellence and continuous improvement.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Add expected salary to your profile for insights
Amused Australia is a leading company in the gaming and wagering sector, known for our innovative solutions, high-quality products, and a commitment to delivering exceptional service to our customers. We are passionate about providing a seamless experience for our customers, and we are looking for a dynamic, results-driven leader to oversee and elevate our customer service operations.
Role Overview:
We are seeking an experienced and visionary Head of Customer Service to lead our customer service team across Australia. This is a critical role where you will be responsible for driving customer satisfaction, improving service quality, and leading a team of customer service professionals to provide a world-class experience to our clients.
As the Head of Customer Service, you will be at the forefront of shaping our customer service strategy, managing day-to-day operations, and ensuring that our teams consistently meet and exceed customer expectations.
Key Responsibilities:
- Leadership & Strategy: Lead, mentor, and inspire a team of customer service professionals, driving performance excellence and fostering a positive work environment.
- Customer Experience: Develop and implement customer service strategies that enhance customer satisfaction, loyalty, and retention.
- Operational Management: Oversee the daily operations of the customer service department, ensuring efficiency and quality in all service interactions across multiple channels (phone, email, chat, etc.).
- Performance Analysis: Analyse customer service metrics and feedback to identify trends, areas for improvement, and opportunities to innovate.
- Collaboration: Work closely with other departments (risk, compliance, marketing) to ensure a unified approach to customer satisfaction and compliance.
- Training & Development: Implement training programs to ensure all team members are well-equipped to handle customer inquiries and resolve issues effectively.
- Technology & Tools: Leverage customer service platforms and technologies to streamline processes and improve service delivery.
- Escalation Management: Handle escalated customer complaints or issues, ensuring swift and satisfactory resolutions.
Key Requirements:
- Proven experience as a Head of Customer Service, Customer Service Manager, or similar leadership role within a customer service-driven environment.
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and improve performance.
- Excellent communication and interpersonal skills, with the ability to build strong relationships both internally and externally.
- Experience in developing and implementing customer service strategies that lead to tangible improvements in customer satisfaction.
- Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions.
- Knowledge of customer service tools, platforms, and best practices.
- Strong problem-solving skills and the ability to manage complex customer situations effectively.
- A customer-centric attitude with a passion for delivering exceptional service.
- Previous experience managing customer service teams across different communication channels is preferred.
Why Join Us?
- Collaborative Culture: Join a team of passionate professionals who are dedicated to delivering outstanding customer service.
- Competitive Salary & Benefits: Enjoy a competitive salary and benefits package.
#J-18808-Ljbffr
Head of Customer Service Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of Customer Service
✨Tip Number 1
Familiarize yourself with the latest trends in customer service, especially in the gaming and wagering sector. Understanding industry-specific challenges and innovations will help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 2
Network with professionals in the gaming industry, particularly those in customer service roles. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction in previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your capability to drive results in this new position.
✨Tip Number 4
Showcase your leadership style and how it aligns with fostering a positive work environment. Be ready to share your approach to mentoring and inspiring teams, as this is crucial for the Head of Customer Service role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of Customer Service
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service leadership roles. Focus on specific achievements that demonstrate your ability to drive customer satisfaction and improve service quality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your vision for leading a team. Mention how your previous experiences align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasize your leadership skills, analytical mindset, and problem-solving abilities. Provide examples of how you've successfully managed customer service teams and improved performance metrics in the past.
Showcase Your Customer-Centric Attitude: In your application, convey your commitment to delivering exceptional service. Share anecdotes or examples that illustrate your customer-centric approach and how it has positively impacted previous teams or organizations.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Leadership Skills
As a Head of Customer Service, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and inspired them to achieve their goals.
✨Highlight Customer-Centric Strategies
Be ready to discuss specific customer service strategies you've developed or implemented that resulted in improved customer satisfaction. This will showcase your ability to think strategically and prioritize the customer experience.
✨Prepare for Performance Analysis Questions
Expect questions about how you analyze customer service metrics. Be prepared to share your approach to identifying trends and making data-driven decisions that enhance service quality.
✨Demonstrate Collaboration Skills
Since collaboration with other departments is key, prepare to discuss how you've worked with teams like marketing or compliance in the past. Highlight any successful projects that required cross-departmental cooperation.
