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- Aufgaben: Lead customer service excellence, oversee product dispatch, and ensure top-notch installation.
- Arbeitgeber: Join Spectra Lifestyle, a family-owned cabinetmaker known for award-winning designs in Perth.
- Mitarbeitervorteile: Enjoy career growth, weekly pay, on-site parking, and a friendly team environment.
- Warum dieser Job: Be part of a high-performing culture focused on continuous improvement and exceptional customer experiences.
- Gewünschte Qualifikationen: Need a trade certificate or diploma/bachelor in relevant fields and leadership experience in customer service.
- Andere Informationen: We value diversity and are committed to creating an inclusive workplace.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
Hello. We’re Spectra Lifestyle. We are a family owned and operated cabinetmaker that is a leading manufacturer of residential and commercial cabinets in Perth and surrounds. We specialise in designing and manufacturing award winning kitchens, bathrooms and other fitouts. We apply the rules of Lean Manufacturing throughout our business and focus on a culture of continuous improvement in everything we do.
What You’ll Be Doing
The role is integral to the success of our business with a particular focus on excellence in product dispatch and delivery, cabinet and benchtop installation plus customer experience and aftercare. This role will suit a tactical thinker who can proactively embed a high performing culture while focusing on the delivery of exceptional customer service.
What You’ll Be Responsible For:
- Product Dispatch and Delivery:
- Oversee finished goods to ensure 5s compliance.
- Ensure delivery in full on time is achieved.
- Develop and implement strategies to optimise dispatch and delivery efficiency.
- Cabinet and Benchtop Installation:
- Support the Install Coordinator to ensure customer install dates are met and work is produced to Spectra Lifestyle quality standards.
- Ensure we have adequate personnel site and subcontract staff.
- Customer Experience/Aftercare:
- Mentor the customer experience team to guarantee the development of strong B2B and B2C relationships.
- Ensure any client concerns or issues are addressed and resolved promptly.
- Ensure site staff adhere to branding and image standards.
- Provide feedback and technical support to Pre-Production and Production teams to ensure company wide focus on providing value to the Customer.
- Implement and ensure ongoing continuous improvement processes, daily meetings and one to ones in order to enhance overall customer satisfaction.
What Qualifications You Need:
- Trade certificate and/or;
- Diploma/Bachelor in Business, Applied Science (Construction, Architecture) or similar.
You’ll Be Great In This Role If You Have:
- Proven experience in a leadership role within customer service, or client relations.
- Strong strategic planning skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in Microsoft Office software, CRM and ERP systems.
- Experience with Lean Manufacturing principles.
- Minimum 5 years working in the design, building and construction industry, preferred.
What You’ll Get From Us:
- Opportunities for career growth
- Exposure and engagement with the WA Industry
- A high performing culture to help you achieve your business goals
- Weekly pay
- On-site parking
- Friendly team environment
If this sounds like the role for you please apply via Seek. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
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Customer Service Leader Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Leader
✨Tip Number 1
Familiarize yourself with Lean Manufacturing principles, as they are a core part of Spectra Lifestyle's operations. Understanding these concepts will not only help you in the interview but also demonstrate your alignment with their culture of continuous improvement.
✨Tip Number 2
Highlight your experience in customer service leadership during your conversations. Be ready to share specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your strategic planning skills. Think of instances where you've developed and implemented strategies that led to improved efficiency or customer experience, as this is crucial for the role.
✨Tip Number 4
Showcase your proficiency with Microsoft Office, CRM, and ERP systems. Being able to discuss your technical skills confidently can set you apart from other candidates and demonstrate your readiness for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Leader
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Familiarize yourself with Spectra Lifestyle's values and culture, especially their focus on Lean Manufacturing and continuous improvement. This will help you tailor your application to align with their ethos.
Highlight Relevant Experience: Emphasize your leadership experience in customer service or client relations. Provide specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles.
Showcase Strategic Planning Skills: Demonstrate your strategic planning abilities by discussing past projects where you developed and implemented successful strategies. Highlight any experience with optimizing dispatch and delivery processes.
Tailor Your Application: Customize your CV and cover letter to reflect the qualifications and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Leadership Skills
Since the role requires proven experience in a leadership position, be prepared to share specific examples of how you've successfully led teams in customer service or client relations. Highlight your ability to mentor and develop others.
✨Demonstrate Strategic Thinking
The company values tactical thinkers. Prepare to discuss how you've implemented strategies that improved efficiency in product dispatch and delivery or enhanced customer experience. Use metrics to back up your claims.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you’ve resolved client concerns and built strong B2B and B2C relationships in the past.
✨Familiarize Yourself with Lean Manufacturing
Since the company applies Lean Manufacturing principles, brush up on these concepts. Be ready to discuss how you've applied these principles in previous roles to drive continuous improvement and enhance customer satisfaction.
