Voice of the Customer Intern (Analytics) (m/f/x)

Voice of the Customer Intern (Analytics) (m/f/x)

Alumni Network Job Board
Berlin

Arbeitsort

Berlin

Vollständige Stellenbeschreibung

The role

You will be part of the Voice of the Customer team in our International organization, ensuring stakeholders across the business understand what our customers want and how to translate this into action. You will be championing our customers and their feedback. This is a cross-functional role with exposure across the business at a senior level.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t "tick all the boxes" but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Champion customer satisfaction across the International business by applying a data-driven approach to customer feedback
• Build, maintain, and improve best-in-class customer feedback mechanisms and reporting
• Track key business metrics and work with stakeholders to embed customer-centricity in decision making
• Launch new ways of improving customer retention and engaging our community
• Work closely with data and engineering teams to improve efficiency of existing data infrastructure
• Liaise with physical product teams, UX Research, and others to leverage customer feedback in a way that is responsive to business needs
• Based in our Berlin HQ

What you’ll bring

• Experience in consumer research, project management, management consulting, or other relevant field.
• Proficiency in data and visualization tools such as SQL and Tableau is essential for this role
• Highly numerate, commercially minded, and able to interrogate data and articulate hypotheses clearly
• A proven innovator with a track record of turning ideas into reality
• At home in a complex, fast-paced, demanding, and data-driven environment
• An organised and clear communicator with experience interacting with a wide range stakeholders
• Able to manage multiple priorities simultaneously

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world’s leading meal kit provider, delivering to over 4.2 million households worldwide in 15 countries across 3 continents.

Our more than 15,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged.

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 15,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com