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- Aufgaben: Support our IT Operations team with 1st and 2nd level inquiries and manage client devices.
- Arbeitgeber: eGroup is Europe's top provider of virtual office services, empowering freelancers and small businesses.
- Mitarbeitervorteile: Enjoy a secure job, predictable hours, free snacks, and fitness membership support.
- Warum dieser Job: Join a fun, international team and make a real impact while solving technical challenges.
- Gewünschte Qualifikationen: 3+ years in IT support, fluent in English, and familiar with Windows, Linux, and MacOS.
- Andere Informationen: On-site presence required; located in Berlin-Schöneberg with great transport links.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
eGroup is the leading provider of virtual office services in Europe. We develop and operate a Software-as-a-Service platform to provide tens of thousands of freelancers and small business customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.
We’re looking for an enthusiastic colleague (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team. If you’re passionate about troubleshooting, collaborating closely with experts, and contributing to meaningful solutions, this could be the role for you!
Your Mission:
You will play a critical role in supporting our in-house IT Operations team and ensuring our operations run smoothly, including:
- You and your colleagues are the point of contact for 1st and 2nd level support inquiries coming from all of eGroup.
- You supervise and monitor our semi-automated On- & Offboarding of all users and manage the company-wide authorisation concept.
- You manage all client devices (laptops, smartphones) with Microsoft Endpoint Managers.
- You take care of administrating the office IT including switches, printers, WiFi, and conference systems at all European venues.
- You monitor the stock and inventory as well as hardware orders.
- You support the implementation of IT projects.
- You help us improve our support processes, train our employees, and expand our Knowledge Base.
Requirements
Your Profile:
We’re looking for someone who brings expertise, enthusiasm, and a collaborative mindset:
- 3+ years of experience in IT support and handling of (Azure) Active Directory as well as Windows, Linux, and MacOS.
- Good communication and interpersonal skills.
- Strong analytical skills as well as a well-structured approach regarding new topics.
- Familiarity with ticketing systems and managing support tickets.
- Fluency in English (C1 level or higher) is required; an additional language (such as German, French, Spanish, or Italian) is a plus.
Pick your Benefits:
- We offer a secure job in a stable environment with predictable hours and fair pay.
- Development: Expand your knowledge with books from our library or take a class with Udemy or in offsite seminars.
- A fun and international team with team events on a regular basis.
- Due to the administration of hardware, the position requires on-site presence; our office is located in the city center in Berlin-Schöneberg (U Kleistpark (U7), S Julius-Leber Brücke (S1) or by bus M48, M85, 106, 187, 204).
- Pick what’s best for you: Windows Notebook or MacBook?
- Free beverages, fruits, and snacks in the office.
- Bike or Subway allowance.
- Fitness: We support your membership with Urban Sports Club.
#J-18808-Ljbffr
Inhouse IT Support 1st & 2nd Level (m/f/d) Arbeitgeber: ebuero AG (eGroup)
Kontaktperson:
ebuero AG (eGroup) HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Inhouse IT Support 1st & 2nd Level (m/f/d)
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Azure Active Directory and Microsoft Endpoint Manager. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you demonstrate your ability to collaborate effectively with non-technical team members during the interview.
✨Tip Number 3
Research eGroup's current IT projects and support processes. Being knowledgeable about their operations will allow you to ask insightful questions and show your genuine interest in contributing to their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully solved technical challenges or improved support processes. This will help you illustrate your problem-solving skills and collaborative mindset during the interview.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Inhouse IT Support 1st & 2nd Level (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in IT support, especially with 1st and 2nd level inquiries.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3+ years of experience in IT support, particularly with Azure Active Directory, Windows, Linux, and MacOS. Provide specific examples of how you've successfully handled technical challenges.
Showcase Communication Skills: Since good communication is crucial for this role, include examples in your application that demonstrate your interpersonal skills and ability to collaborate effectively with team members and clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei ebuero AG (eGroup) vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with IT support, especially with (Azure) Active Directory, Windows, Linux, and MacOS. Highlight specific challenges you've faced and how you resolved them.
✨Demonstrate Your Problem-Solving Skills
Since the role involves troubleshooting, share examples of technical issues you've successfully resolved. Emphasize your analytical skills and structured approach to new topics.
✨Communicate Effectively
Good communication is key in this role. Practice explaining complex technical concepts in simple terms, as you will need to assist colleagues who may not have a technical background.
✨Familiarize Yourself with Ticketing Systems
Since familiarity with ticketing systems is required, be ready to discuss your experience managing support tickets. If possible, mention any specific systems you've used and how you improved support processes.
