Technical Support Engineer (m/w/d)

Title: Technical Support Engineer (m/w/d)

Location: Essen, DE, 45219

Technical Support Engineer (m/w/d)

Hybrid

Purpose of the position

As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.

Duties and responsibilities

• Support retailers and NSCs to resolve technical concerns.
• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
• Create electronic records to document contact details and diagnostic advice on client system.

Knowledge and skills

• Experience in vehicle diagnostics.
• Good knowledge of automotive electronics, electric and/or hybrid vehicles.
• Completed training as a motor vehicle technician or foreman.
• Professional experience as a service consultant/service manager or workshop foreman.
• Excellent English skills (English is the first language at this opportunity).
• Good knowledge of French/Dutch/German is advantageous.
• Potential to progress within the company.

Working pattern and location

• 40 hours / week.
• Indefinite contract.
• Monday – Friday.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Parts, Accessories & Service Performance.
• Actionable Insights.
• Diagnostics & Repair Enhancement.
• Warranty and Repair Efficiency.
• Technical Information.
• Learning Solutions.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

The MSXI Vision

To enhance every journey in the world of mobility.

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the ‚Apply‘ button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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