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- Aufgaben: Lead the integration and success of new B2B retail accounts across Europe.
- Arbeitgeber: Join Cryptonow, a pioneering startup making cryptocurrencies accessible since 2017.
- Mitarbeitervorteile: Enjoy a hybrid work model, professional growth opportunities, and a collaborative environment.
- Warum dieser Job: Be part of a dynamic team driving innovation in the crypto space with significant impact.
- Gewünschte Qualifikationen: Experience in Customer Success or account management; fluent in German and English.
- Andere Informationen: Optional marketing tasks available for those interested in campaign execution.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Customer Success & Market Launch Manager (60-100%)
Company/Location:
Cryptonow Group; Hybrid Role (Office Baar (CH) or Wien (AT) /Remote)
About Us
Cryptonow is an international startup with offices in Baar (Switzerland), Vienna (Austria), and Berlin (Germany). Cryptonow Switzerland is a leading subsidiary within the Cryptonow Group. With a strong network of over 130 partners, we are committed to making cryptocurrencies simple and accessible for everyone. Our award-winning product and company, recognized 13 times for innovation, design, quality, and usability, offer a unique product lineup in Europe. This includes our Cryptonow Brokerage FinTech Platform and Cryptonow Gift Voucher Cards, establishing us as pioneers in the industry since 2017.
To strengthen our team, we are looking for a motivated and engaged EU Product Launch and Customer Success Manager (60%-100%) who will ensure optimal onboarding and integration for our European partner accounts.
Role Overview
As a Product Launch and Customer Success Manager, you will be part of our European Cryptonow Growth Team, coordinating numerous internal and external interfaces to ensure the smooth integration of our new accounts. You will be the central point of contact for our Cryptonow Retail B2B Accounts (both online and offline) and ensure that Cryptonow and our product lineup are seamlessly integrated and successfully launched in European markets. With your proactive project management and communication skills, you will play a key role in ensuring the success and satisfaction of our new accounts. Your dedication will ensure that the Cryptonow world is successfully established with our partners.
Your Responsibilities
- Be the main point of contact for all our new Cryptonow B2B retail accounts in Europe, ensuring optimal integration and usage of Cryptonow products.
- Lead multiple projects internally and externally, taking full responsibility for coordinating with our Sales, R&D, Production, and Marketing teams.
- Develop and implement strategies to enhance account partner satisfaction and foster long-term relationships. Conduct regular check-ins with active account partners and our sales team to understand their needs and provide tailored solutions.
- Work closely with the Sales and Marketing teams to ensure successful onboarding of new account partners and new European market launches.
- Support accounts in resolving technical and product-specific challenges, collaborating closely with our R&D and Marketing teams.
- Optional 1: If you have a marketing background, you can actively plan, coordinate, and execute online and offline product and market launch campaigns in collaboration with our retail accounts and Cryptonow Marketing team.
- Optional 2: Collaborate with the Marketing team to design attention-grabbing online and offline advertising campaigns for our products.
- Collect and analyze account and market feedback to continuously improve our product development and services.
- Manage complete account communication across various channels, ensuring exceptional service.
Qualifications
- Proven experience in Customer Success, account sales, external project management, or account management
- Strong communication and problem-solving skills, with the ability to explain complex topics clearly.
- Experience working with B2B accounts and the ability to build strong, trust-based relationships.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Enjoy working in a small (startup) team with high responsibility and the opportunity to make a significant contribution to the team’s success.
- Good knowledge of CRM tools and other relevant software solutions (SalesForce, PipeDrive, HubSpot, etc.).
- Ability to thrive in a fast-paced, dynamic environment.
- Fluency in German and English is required; additional European languages are a plus.
What We Offer
- A pivotal role in a rapidly growing company with significant influence over its strategic direction.
- The opportunity to be part of a large European growth story from the ground up.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
If you are a hands-on doer with a passion for people, the retail, gift card and financial services industries and are excited about the opportunity to drive our European expansion, we would love to hear from you!
Join us on our journey to reshape the future of crypto in Europe! #J-18808-Ljbffr
Customer Success and Market Launch Manager Arbeitgeber: Cryptonow
Kontaktperson:
Cryptonow HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success and Market Launch Manager
✨Tip Number 1
Familiarize yourself with the cryptocurrency market and the specific products offered by Cryptonow. Understanding the nuances of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your network to connect with current or former employees of Cryptonow. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss your experience with B2B account management and customer success strategies. Be ready to share specific examples of how you've successfully onboarded clients or managed relationships in previous roles.
✨Tip Number 4
Showcase your project management skills by discussing any relevant tools or methodologies you've used in the past. Highlighting your ability to coordinate multiple projects will resonate well with the responsibilities outlined in the job description.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success and Market Launch Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success and Market Launch Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, project management, and B2B account management. Use specific examples that demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the cryptocurrency market and how you can contribute to Cryptonow's growth and success in Europe.
Highlight Language Skills: Since fluency in German and English is required, make sure to clearly state your language proficiency in your application. If you speak additional European languages, mention them as well, as they could be an asset.
Wie du dich auf ein Vorstellungsgespräch bei Cryptonow vorbereitest
✨Understand the Company and Its Products
Before your interview, make sure to familiarize yourself with Cryptonow's product lineup and their unique offerings in the cryptocurrency space. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple projects simultaneously. Highlight specific examples where you successfully coordinated with different teams, as this role requires strong project management capabilities.
✨Emphasize Communication and Relationship-Building
Since you'll be the main point of contact for B2B accounts, it's crucial to showcase your communication skills. Share examples of how you've built trust-based relationships with clients and resolved their issues effectively.
✨Prepare for Technical Questions
Given the technical nature of the products, be ready to answer questions related to product integration and troubleshooting. Familiarize yourself with common challenges faced by B2B accounts and think about how you would address them.
