Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Lead a large team and manage all customer-facing processes.
- Arbeitgeber: Join a successful Frankfurt company known for quality products and exceptional customer service.
- Mitarbeitervorteile: Enjoy an international work environment with growth opportunities and support for entrepreneurial initiatives.
- Warum dieser Job: Be part of a transformative journey, enhancing customer satisfaction and optimizing processes.
- Gewünschte Qualifikationen: 10+ years in customer service management with a degree in engineering or economics required.
- Andere Informationen: No cover letter needed; we value quick responses and open communication.
Das voraussichtliche Gehalt liegt zwischen 72000 - 108000 € pro Jahr.
Einleitung Our customer is a successful company in Frankfurt that sells complex products internationally. Thousands of customers from various industries trust the quality of the components and value the individual customer service from customer onboarding to delivery of orders. Aufgaben In this role, you will lead a large team and be responsible for all customer-facing processes. This results in the following core tasks: Leadership and development of direct reports and their teams as well as further development of processes for further growth Development of strategy and organization for the department Planning and management of strategic (international) projects as part of the further company transformation (shared service) Stakeholder and relationship management (including corporate headquarters, IT, finance, HR, etc.) Management of customer processes: further development of customer satisfaction and increased productivity in first customer service and technical service Management of SCM processes: supply chain optimization and increased productivity in order, warehouse and lead time management Business planning and execution in line with the corporate strategy Ensuring personnel growth by providing career prospects and opportunities Qualifikation Successfully completed degree (engineering and/or economics) and experience in complex B2B and B2C companies More than 10 years of practical and management experience as a customer service manager or manager with comparable experience in the service business Management experience in leading large teams Ability to lead and design organizations according to lean concepts (CIP) Experience with process automation and/or off-/nearshoring projects including large-scale organizational changes Ability to balance the strengths and challenges in the team Conceptual strength paired with implementation skills International experience and business-fluent English skills Benefits The company offers an international spectrum of content, tasks and perspectives. An entrepreneurial attitude and the implementation of measures are valued and supported. Noch ein paar Worte zum Schluss If you are interested in an initial comparison, we look forward to hearing from you. We do not require a cover letter and will get back to you promptly.
Head of Customer & User Services (gn) Arbeitgeber: sparkm
Kontaktperson:
sparkm HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of Customer & User Services (gn)
✨Tip Number 1
Make sure to highlight your leadership experience in managing large teams. Use specific examples from your past roles where you successfully led teams through complex projects or transformations.
✨Tip Number 2
Demonstrate your understanding of customer service processes and how you've improved customer satisfaction in previous positions. Be ready to discuss strategies you've implemented that resulted in measurable improvements.
✨Tip Number 3
Showcase your experience with process automation and lean management concepts. Prepare to discuss any relevant projects where you optimized processes or implemented new technologies to enhance productivity.
✨Tip Number 4
Since the role involves international projects, emphasize your international experience and fluency in English. Be prepared to share examples of how you've successfully managed cross-border teams or projects.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of Customer & User Services (gn)
Tipps für deine Bewerbung 🫡
Research the Company: Begin by researching the company in Frankfurt. Understand their products, customer service philosophy, and recent developments to tailor your application effectively.
Highlight Relevant Experience: Emphasize your experience in managing large teams and your background in B2B and B2C environments. Provide specific examples of how you've led customer service initiatives or process improvements.
Showcase Leadership Skills: Detail your leadership style and how you have successfully developed teams in the past. Mention any relevant management methodologies you have implemented, such as lean concepts or continuous improvement processes.
Focus on International Experience: If applicable, highlight your international experience and proficiency in English. Discuss any projects that involved cross-border collaboration or stakeholder management to demonstrate your global perspective.
Wie du dich auf ein Vorstellungsgespräch bei sparkm vorbereitest
✨Zeige deine Führungskompetenzen
Bereite Beispiele vor, die deine Erfahrung in der Führung großer Teams und die Entwicklung von Mitarbeitern zeigen. Betone, wie du Prozesse optimiert und das Team motiviert hast.
✨Strategisches Denken demonstrieren
Sei bereit, über deine Erfahrungen in der Entwicklung von Strategien und der Planung internationaler Projekte zu sprechen. Zeige, wie du zur Transformation des Unternehmens beigetragen hast.
✨Stakeholder-Management betonen
Erkläre, wie du Beziehungen zu verschiedenen Stakeholdern, einschließlich IT, Finanzen und HR, erfolgreich gemanagt hast. Nenne konkrete Beispiele für erfolgreiche Zusammenarbeit.
✨Prozessoptimierung und Automatisierung
Diskutiere deine Erfahrungen mit Prozessautomatisierung und Lean-Management-Konzepten. Zeige auf, wie du die Effizienz in Kunden- und SCM-Prozessen gesteigert hast.
