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- Aufgaben: Lead and optimize European service teams for packaging solutions.
- Arbeitgeber: Join Signode, a global leader in innovative packaging solutions.
- Mitarbeitervorteile: Enjoy competitive salary, career growth, and a dynamic work environment.
- Warum dieser Job: Make an impact by enhancing service delivery and customer satisfaction across Europe.
- Gewünschte Qualifikationen: Bachelor's degree in engineering; 10+ years in service management required.
- Andere Informationen: Willingness to travel within Europe and internationally is essential.
Das voraussichtliche Gehalt liegt zwischen 72000 - 100000 € pro Jahr.
Signode, a global leader in packaging solutions, is seeking a dynamic Director of Reliability Services – Europe to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.
In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the region. Leading a team of Regional Service Managers, you will oversee maintenance, installation, and retrofit services while driving the development and rollout of proactive maintenance solutions to enhance uptime and productivity.
Key Responsibilities:
- Reporting to the VP – Reliability Services, this person will also work with other regional service leaders to align programs, offerings, and practices across regions, especially for our multinational customer base.
- Lead and optimize the European service organization, ensuring comprehensive geographic coverage and exceptional customer service.
- Manage and mentor Regional Service Managers responsible for field service technician development and performance.
- Establish a multi-tiered technician team with “Level 1” and “Level 2” roles, enabling efficient and expert service delivery.
- Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to enhance productivity.
- Oversee training programs to ensure technicians are cross-trained on the full range of Signode products, including strappers, wrappers, hooders, and case sealers.
- Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
- Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
- Launch a campaign to tag installed equipment and capture critical maintenance data.
What We’re Looking For:
- Bachelor’s degree in engineering or a related field (Master’s degree preferred).
- 10+ years of experience managing world-class service organizations, including both transactional and long-term service offerings.
- Proven success managing a P&L and leading multi-geography teams with 50+ employees.
- Strong analytical and problem-solving skills with high business acumen.
- Metrics-driven and detail-oriented, with a passion for driving performance.
- Experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging.
- Excellent communication, presentation, and team-building skills.
- Demonstrated success in hiring, training, and developing high-performance teams.
- Prior experience leading business transformation is highly desirable.
- Confident yet approachable, with a strong sense of urgency and a bias for action.
- Willingness to travel within Europe and internationally as needed.
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Director of Reliability Services - Europe Arbeitgeber: Signode
Kontaktperson:
Signode HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Director of Reliability Services - Europe
✨Tip Number 1
Familiarize yourself with the latest trends in reliability services and digital technologies relevant to the packaging industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the service management and packaging sectors. Attend industry conferences or webinars to connect with potential colleagues and gain insights into best practices that can be applied in your future role.
✨Tip Number 3
Prepare to discuss your experience in managing multi-geography teams and driving performance metrics. Be ready to share specific examples of how you've successfully led service organizations and improved customer satisfaction.
✨Tip Number 4
Showcase your leadership style and approach to team development during interviews. Highlight your ability to mentor and build high-performance teams, as this is crucial for the Director of Reliability Services role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Director of Reliability Services - Europe
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Director of Reliability Services position. Tailor your application to highlight how your experience aligns with leading service organizations and managing multi-geography teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 10+ years of experience in managing service organizations. Provide specific examples of your success in driving performance metrics, managing P&L, and implementing digital technologies in service settings.
Showcase Leadership Skills: Demonstrate your leadership capabilities by detailing your experience in mentoring and developing high-performance teams. Include examples of how you have successfully built and managed teams, particularly in a technical or service-oriented environment.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your passion for the role. Discuss your vision for enhancing service delivery and customer satisfaction, and how you plan to unify and optimize the European service organization at Signode.
Wie du dich auf ein Vorstellungsgespräch bei Signode vorbereitest
✨Showcase Your Leadership Experience
As a candidate for the Director of Reliability Services, it's crucial to highlight your experience in managing large teams and service organizations. Prepare specific examples of how you've successfully led multi-geography teams and improved service delivery.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data and metrics to drive performance improvements in previous roles. Share instances where your analytical skills led to enhanced customer satisfaction or operational efficiency.
✨Discuss Digital Transformation Initiatives
Since the role involves implementing digital technologies, come prepared to talk about your experience with remote monitoring, predictive diagnostics, or any other relevant digital tools. Highlight successful projects that improved service outcomes.
✨Emphasize Team Development Strategies
Talk about your approach to mentoring and developing high-performance teams. Provide examples of training programs you've established and how they contributed to team success and service excellence.
