Enterprise Account Executive

Job Description

We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk’s highest potential enterprise accounts in key industry verticals. You have a consistent history of sales success in specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.

You’re responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with the Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.

You bring a business background that enables you to find, build and close new enterprise opportunities, engage at the C level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.

Responsibilities

1. Lead and develop a subset of Zendesk’s top accounts within a given industry vertical.
2. Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team.
3. Develop detailed multi-year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones.
4. Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue.
5. Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams.
6. Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
7. Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process.
8. Work with industry solution architecture team to influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams.

Requirements

1. Bachelor’s degree.
2. Experience selling to VP and C level executives at large enterprises.
3. Fluent German essential.
4. 5+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus.
5. Proven track record of success with large and complex deals.
6. Experience managing and closing complex sales-cycles using solution selling techniques.
7. Routinely over-achieving quota (top 10% in your company).
8. Strong interpersonal and presentation skills.
9. Exceptional verbal and written communication skills.
10. Experience working in a dynamic, agile company and sales team.
11. Willingness to travel.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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