Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Guide global brands through technical onboarding and support for our platform.
- Arbeitgeber: Userlane is a leading Digital Adoption Platform enhancing software usability for top enterprises.
- Mitarbeitervorteile: Enjoy remote work, flexible hours, health perks, and team events in a modern office.
- Warum dieser Job: Make an impact from day one while working in a diverse, supportive environment.
- Gewünschte Qualifikationen: 1-3 years in tech support or implementation; fluent in German and English.
- Andere Informationen: Join a fast-paced industry leader and grow your career with world-class clients.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About Userlane
Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments . Working with some of the world\’s most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.
About the role
Are you excited to combine your technical skills with a passion for customer success ? As Technical Customer Specialist at Userlane, you’ll guide global brands through implementation and ensure they unlock the full potential of our platform.
Your ability to simplify technical challenges and deliver tailored solutions will empower clients to achieve their goals. By providing expert onboarding and ongoing support, you’ll be essential to their success and our growth.
Your mission
- Lead technical onboarding and configuration projects to meet client requirements .
- Be the first technical point of contact for enterprise clients.
- Deliver impactful onboarding and technical implementation sessions to help clients maximize their use of Userlane.
- Troubleshoot technical issues and provide timely, effective solutions .
- Proactively improve support processes and ensure technical success for our clients.
Your profile
- 1-3 years of experience in product implementation, technical support, or a similar role.
- Background in tech or SaaS , with strong troubleshooting and software skills.
- Degree in Science, Engineering, or a related technical field, or equivalent training.
- Fluent in German and English , both written and spoken.
- Bonus: Experience with HTML, SSO/SAML , or similar technologies.
What\’s in for you…
- Growth : Take on responsibility from day one, make an impact, and develop through regular in-house training and learning opportunities.
- Flexibility : Enjoy remote work options , flexible hours, and a modern office in Munich East (Neue Balan).
- Team & Culture : Work in a diverse, international team with over 20 nationalities, in a supportive and engaging environment.
- Perks : Benefit from a range of offerings, including health and well-being programs , leisure perks, and team events.
- Market Leader : Join a global leader in the Digital Adoption Platform (DAP) industry, shaping the future of software usability.
Why join Userlane?
Userlane is one of the global leaders in the rapidly growing Digital Adoption Platform (DAP) industry.
Our mission is to help companies simplify their software usage and drive digital transformation. By joining us, you’ll have the opportunity to work with world-class clients, solve meaningful challenges, and grow your career in an exciting, fast-paced environment.
If you’re ready to make a real impact and grow with us, we’d love to hear from you. Submit your application today and become part of the Userlane journey!
#J-18808-Ljbffr
Technical Customer Specialist Arbeitgeber: Userlane GmbH
Kontaktperson:
Userlane GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Customer Specialist
✨Tip Number 1
Familiarize yourself with Userlane's Digital Adoption Platform and its features. Understanding how the platform works will help you articulate its benefits during your interactions with potential clients.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a SaaS environment. Being able to quickly identify and resolve technical issues will set you apart as a candidate who can provide immediate value to our clients.
✨Tip Number 3
Practice your communication skills in both German and English. As you'll be working with international clients, being able to convey complex technical information clearly in both languages is crucial.
✨Tip Number 4
Highlight any experience you have with HTML, SSO/SAML, or similar technologies. Even if it's not a requirement, showcasing this knowledge can give you an edge over other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Customer Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Customer Specialist at Userlane. Highlight your relevant experience in product implementation and technical support in your application.
Tailor Your CV: Customize your CV to reflect your technical skills and customer success experience. Emphasize any background in tech or SaaS, as well as your troubleshooting abilities and familiarity with technologies like HTML or SSO/SAML.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to simplify technical challenges. Mention specific examples from your past experiences that demonstrate your problem-solving skills and how you've helped clients achieve their goals.
Highlight Language Proficiency: Since fluency in both German and English is required, make sure to clearly indicate your language skills in your application. If you have any certifications or relevant experiences that showcase your language proficiency, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Userlane GmbH vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight any experience you have with product implementation, troubleshooting, or SaaS technologies. This will demonstrate your capability to handle the technical challenges that come with the role.
✨Emphasize Customer Success Experience
Since the role focuses on guiding clients through implementation, share specific examples of how you've helped customers achieve their goals in previous positions. This will show your passion for customer success and your ability to deliver tailored solutions.
✨Prepare for Technical Scenarios
Anticipate questions related to common technical issues and be ready to explain how you would troubleshoot them. This could include scenarios involving HTML, SSO/SAML, or other relevant technologies. Demonstrating your problem-solving skills will be crucial.
✨Cultural Fit and Team Dynamics
Userlane values a diverse and supportive team culture. Be sure to express your enthusiasm for working in an international environment and how you can contribute positively to team dynamics. Share experiences that highlight your adaptability and collaboration skills.
