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- Aufgaben: Optimize customer QA processes and implement structural improvements.
- Arbeitgeber: Join a global leader in excipient excellence, impacting health worldwide.
- Mitarbeitervorteile: Enjoy hybrid work, continuous learning, and a flat organization structure.
- Warum dieser Job: Be part of a motivated team improving quality for pharmaceutical customers globally.
- Gewünschte Qualifikationen: 5-8 years in QA, preferably in pharma; strong communication skills required.
- Andere Informationen: One paid day off per year for voluntary work.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Did you know that you already know us? Almost every second tablet which is on the market contains our products.
We are on a pursuit of excipient excellence, through which we want to help people live healthier lives. Over time, we have developed from a pioneer organisation into a global one with currently over 400 employees. This demands great entrepreneurial power and leadership in everything we do.
We are looking for people who take ownership, are not afraid of accountability, deliver and who dare to make mistakes and learn from them. Working at DFE Pharma means having the freedom to act, the craving to take responsibility, developing your skills, and working within a motivated cross-functional team in an international playing field.
Did you know that quality is the most important reason that our pharmaceutical customers are doing business with us? That’s why we always strive to provide the highest quality excipients and the best service to our customers.
We are looking for a Quality Improvement Manager who will optimize the processes and implement structural improvements. Do you want to be part of the team that supports our pharmaceutical customers worldwide with the best possible products and services? It’s your turn to join!
Tasks
- Optimizing the customer QA processes (questions/queries, questionnaires, agreements, complaints), including digitalization
- Supporting QA officers by working on complaints and questionnaires
- Performance management by analyzing complaint KPIs and verifying effectiveness of CAPAs (including annual reporting)
- Initiating and implementing structural quality improvements to improve products, services, and customer experience
- Acting as a Business Partner for the Sales department
- General support of the Customer QA & ESG Director
Requirements
- Experience with continuous improvement initiatives and automation/digitalization projects is preferable
- Outstanding verbal and written communication in English (German or Dutch are nice to have)
- Relevant bachelor’s or master’s degree, with at least 5-8 years of work experience preferably in QA
- Preferably experienced in the pharmaceutical industry, excipient manufacturing, or in a highly regulated food market
- Pragmatic problem solver that understands QA requirements and brings Customer QA to the next level (digital, standards, high-level services)
- Assertive, analytical, ability to influence, result-oriented, and persistent
- Good prioritization and organizational skills
- Affinity with IT systems and tooling e.g. SAP, Salesforce, Power-BI
Benefits
- International working environment
- Continuous learning and development opportunities
- Excellent remuneration package
- A flat organization structure with short communication lines
- Hybrid way of working (Home office and office combination)
- One day per year paid day off for voluntary work
Team Details
- You will work in the Global Customer QA team together with 5 colleagues. The team is located in Goch (near Nijmegen and Düsseldorf).
- The team is part of the Quality department, consisting of 50 employees globally.
- You will report to the Director Customer QA & ESG.
- You will work closely with the investigation teams at our sites and contract manufacturing organizations.
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Quality Improvement Manager Arbeitgeber: DFE Pharma GmbH & Co. KG
Kontaktperson:
DFE Pharma GmbH & Co. KG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Quality Improvement Manager
✨Tip Number 1
Familiarize yourself with the latest trends in quality assurance and continuous improvement initiatives, especially within the pharmaceutical industry. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can contribute to optimizing customer QA processes.
✨Tip Number 2
Network with professionals in the pharmaceutical sector, particularly those involved in quality assurance. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented structural improvements in previous roles. Highlighting your experience with digitalization projects will demonstrate your ability to bring Customer QA to the next level.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges DFE Pharma might face in their QA processes. Being able to articulate solutions during interviews will set you apart as a proactive candidate who is ready to take ownership.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Quality Improvement Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Quality Improvement Manager position. Understand the key responsibilities and requirements, especially focusing on continuous improvement initiatives and experience in QA.
Tailor Your CV: Customize your CV to highlight relevant experience in quality assurance, process optimization, and any digitalization projects you've worked on. Use specific examples that demonstrate your problem-solving skills and ability to influence outcomes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for quality improvement and your understanding of the pharmaceutical industry. Mention how your background aligns with the company's mission of excipient excellence and customer service.
Highlight Communication Skills: Since outstanding verbal and written communication in English is crucial for this role, provide examples in your application that showcase your communication abilities, particularly in a cross-functional or international context.
Wie du dich auf ein Vorstellungsgespräch bei DFE Pharma GmbH & Co. KG vorbereitest
✨Showcase Your Experience
Be prepared to discuss your previous experience in quality assurance and continuous improvement initiatives. Highlight specific projects where you optimized processes or implemented structural improvements, especially in the pharmaceutical industry.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your pragmatic problem-solving abilities. Discuss how you've tackled QA challenges in the past and how you can bring Customer QA to the next level through innovative solutions.
✨Communicate Effectively
Since outstanding verbal and written communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex QA concepts in a way that is easy to understand, as you will be acting as a Business Partner for the Sales department.
✨Emphasize Digitalization Experience
Given the focus on digitalization in the job description, be sure to discuss any relevant experience you have with automation projects or IT systems like SAP, Salesforce, or Power-BI. Show how you can leverage technology to enhance QA processes.
