Senior IT Technical Support Specialist

Date posted: 27-Dec-2024

Business Function: Information Technology

Position Type: Full-Time/Regular

Description

We’re looking for a Senior IT Technical Support Specialist with advanced German and English skills to provide expert-level support for our Rosenheim manufacturing plant and office. You will play a critical role in ensuring the seamless operation of IT systems, addressing complex technical issues, and supporting both office and manufacturing environments with a focus on high-performance service.

What You Will Be Doing:

• Provide advanced technical support for workplace devices, including laptops, desktops, printers, and multimedia systems, across office and manufacturing settings.
• Manage and resolve escalated IT requests and incidents through Service-Now, ensuring timely resolution and keeping users informed.
• Be involved in the local network support efforts, ensuring all hardware and software meet Steelcase standards and operate efficiently.
• Install, configure, and maintain new devices and software, ensuring full compliance with Steelcase guidelines and security protocols.
• Proactively identify potential system improvements and lead troubleshooting for complex IT challenges.

Who You Are:

• You have a solid understanding of IT systems (Office 365, networking) and have the experience to troubleshoot and resolve more advanced issues.
• You have strong customer service skills and are comfortable managing escalated support requests.
• You possess advanced proficiency in both German and English, allowing you to communicate effectively with local and international teams.
• Experience with ticketing systems (e.g., Service-Now) and managing multiple IT issues concurrently is highly desirable.
• You are proactive, adaptable, and able to work independently while mentoring junior team members when needed.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

If you’re interested in Steelcase, but this isn’t the right time or role, join our (Talent Community HERE) to be updated on future openings in your area(s) of expertise.

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