Customer Experience Consultant - Hamburg

At Direct Transport DACH, we’re not just a team; we’re a diverse community of individuals on an exciting journey of growth. As we navigate our way through this new and evolving setup, we’re searching for like-minded individuals who share our passion for making a difference.

We’re not content with the status quo. We’re driven by a collective desire to challenge the norms, innovate, and continually improve. If you’re someone who thrives on change, embraces challenges, and seeks to streamline processes for greater efficiency, you’ll find a home with us.

As an CX Consultant, you’ll play a pivotal role in shaping our future. You’ll not only be responsible for managing key accounts but also for nurturing and empowering our supporting teams. We believe in the power of education and training to unlock our team’s full potential, aligning their actions with our company’s values and purpose.

But our mission doesn’t stop there. We’re committed to exceeding customer expectations at every turn. Building lasting relationships based on trust and understanding is at the core of what we do. As an integral member of our team, you’ll have the opportunity to create meaningful connections with our customers, ensuring their needs are not only met but consistently surpassed.

Our team members are strategic problem-solvers, skilled at navigating complex systems to tailor solutions that meet customers‘ unique needs. They serve as advocates and allies, acting as dedicated attorneys in operations, all while embodying our company’s values and strategies. With their humorous, vibrant, and flamboyant personalities, they create a high-value customer experience and forge sustainable relationships.

If you’re ready to join a team that’s not afraid to challenge the status quo, where every voice is valued, and every idea has the potential to make a real impact, we’d love to hear from you. Together, let’s shape the future of Maersk and revolutionize the way we do business.

We are offering Hamburg based fixed term contract.

Key Responsibilities:

1. Deepen Customer Understanding: Develop an intimate understanding of our customers and the market landscape to tailor solutions effectively.
2. Cultivate Strong Relationships: Foster enduring relationships with our customers, ensuring their needs are not only met but exceeded consistently.
3. Voice of the Customer: Serve as the primary point of contact for customer inquiries and concerns, advocating for their needs within our organization.
4. Proactive Communication: Initiate proactive communication channels to keep customers informed about relevant updates and opportunities.
5. Collaborative Engagement: Actively participate in both internal and external customer meetings, collaborating with Sales Specialists, Operations, and other relevant teams.
6. Optimize Transport Solutions: Identify and implement optimal multi-modal transport solutions to ensure the swift and secure delivery of cargo to its destination.
7. Identify Sales Opportunities: Discover and capitalize on upselling and cross-selling opportunities that add value to our customers‘ operations.
8. Efficient Coordination: Coordinate closely with internal teams to meet agreed turn times for customer requests and ensure seamless operations.
9. Continuous Improvement: Address root causes of issues and actively seek opportunities for improvement in daily tasks and responsibilities.

We are looking for someone who:

1. Logistics Expertise or Enthusiasm: Whether you’re a seasoned logistics professional or eager to become one, we value your passion for the field.
2. Language Proficiency: Fluent in English, with proficiency in German.
3. Adaptability and Openness: Open to change, learning opportunities, and flexible in adapting to evolving processes.
4. SOP Management: Capable of creating and maintaining Standard Operating Procedures (SOPs) to streamline operations effectively.
5. Solution-Oriented Approach: Proficient in pulling internal strings to address customer needs promptly and effectively.
6. Strategic Collaboration: Work closely with stakeholders and customers to understand strategic objectives, anticipating and preparing for business growth or expansion.
7. Proactive Customer Engagement: Take a proactive approach to customer bookings and monitor cargo flow into customers‘ facilities to ensure smooth operations.

We Offer:

1. A dynamic, commercial position in an international setup with very good employment terms, an attractive salary, benefits and flexible working conditions (home office, travelling, etc.)
2. An exciting career and development opportunity in an international and challenging business environment characterized by high pace, constant change and strive to become better with a lot of fun in a team of valuable individuals.
3. A unique opportunity to become part of a highly engaged and motivated team in one of the world’s largest Shipping & Logistics companies and a leader in Sustainability, Diversity and Inclusion.
4. A company that truly makes a global impact by connecting continents, companies and people. Maersk is at the very forefront of transforming the logistics industry to becoming CO2 neutral, sustainable and digital.

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