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- Aufgaben: Help customers solve issues in Payments, Loans, Deposits, or CRM with a focus on quality.
- Arbeitgeber: Join SAP Fioneer, a dynamic company transforming financial services with innovative software solutions.
- Mitarbeitervorteile: Enjoy flexible work options, competitive pay, and endless growth opportunities in a start-up culture.
- Warum dieser Job: Be part of a pioneering team shaping the future of financial services with cutting-edge technology.
- Gewünschte Qualifikationen: Strong problem-solving skills and experience in financial services, especially with SAP solutions.
- Andere Informationen: Work in a lean environment that prioritizes your career growth and development.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Support Engineer, EMEA – Payments, Loans, Deposits or CRM
About Us
SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.
As a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
YOUR ROLE
As a Support Engineer in the domains of Payments, Loans, Deposits or CRM , you will work closely with customers on issue and problem resolution, issue de-escalation guidance, and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases, and quality assurance for identifying error patterns. You will be diligent about ensuring best practice and pragmatic about ensuring that our customer‘s success is maintained. This position typically works under limited supervision and direction, exercising discretionary decision-making to shape this role as you see fit.
Your Responsibilities
- Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer.
- Work closely with customers in issue and problem resolution, root cause analysis, and troubleshooting.
- Support customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.
- Manage overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation.
- Provide customer guidance and training.
- Ensure customer satisfaction and support service continuous improvements.
Requirements
- Strong problem-solving and critical situation handling skills.
- Experience in the financial services environment; ideally with SAP solutions is a plus.
- Experience in the domains of Payments, Loans, Deposits, or CRM.
- Expert knowledge in application or technical components.
- Good communication skills in English.
- Previous experience in support organizations and ticket management.
- Experience with customer and stakeholder management skills.
- Problem-solving ability to define & assess a problem, determine the cause, identify, prioritize, and select alternatives/action plans for a solution and drive the resolution.
- Good communication and presentation skills – ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
- Industry knowledge – expertise in financial services applications, preferably SAP.
- Team player – ability to build strong relationships with fellow team members.
Benefits
- Opportunity to shape the fast-changing financial services landscape.
- Flexibility to work and gain experience in different areas of the company as you grow your career.
- Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
- Work with some of the smartest and most driven individuals around the world.
- Competitive compensation package and countless growth opportunities.
- Flexible working policy, so you can work when and where it’s comfortable for you.
- Unparalleled impact + Exponential growth + The best of both worlds + Bold innovation + Constant development.
- Lean hierarchy environment with a focus on your growth in providing individual career paths.
WELCOME TO THE WORLD OF FIONEERS
At Fioneer, we combine rock-solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient, inclusive, and future-fit. We are investing and building the financial services platforms and offerings that are able to help our clients succeed and win in the fast-changing financial services industry and ecosystem. Our systems are already market leaders in today’s world and will be the leading foundation for our client’s success in the future. Join us if you want to be part of creating the FSI world of tomorrow and enter into a future-proof career!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Non-profit Organizations and Primary and Secondary Education
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Support Engineer, EMEA - Payments, Loans, Deposits or CRM Arbeitgeber: SAP Fioneer
Kontaktperson:
SAP Fioneer HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Support Engineer, EMEA - Payments, Loans, Deposits or CRM
✨Tip Number 1
Familiarize yourself with SAP solutions and the financial services landscape. Understanding the specific products and services offered by SAP Fioneer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your problem-solving skills and experience in ticket management. Be prepared to discuss specific examples where you've successfully resolved customer issues or improved processes, as this will showcase your ability to thrive in a support engineer role.
✨Tip Number 3
Build a strong understanding of the domains mentioned in the job description: Payments, Loans, Deposits, and CRM. This knowledge will not only help you in interviews but also allow you to speak confidently about how you can contribute to the team.
✨Tip Number 4
Network with current employees or professionals in the industry. Engaging with people who work at SAP Fioneer or in similar roles can provide valuable insights and potentially give you an edge in the application process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Support Engineer, EMEA - Payments, Loans, Deposits or CRM
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Understand the key responsibilities and required skills, especially in Payments, Loans, Deposits, or CRM.
Tailor Your CV: Customize your CV to highlight relevant experience in financial services and any specific knowledge of SAP solutions. Emphasize your problem-solving skills and previous support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your background aligns with the company's mission and how you can contribute to their success.
Highlight Communication Skills: Since good communication skills are essential for this role, provide examples in your application that demonstrate your ability to articulate complex topics clearly to both technical and non-technical stakeholders.
Wie du dich auf ein Vorstellungsgespräch bei SAP Fioneer vorbereitest
✨Understand the Financial Services Landscape
Make sure you have a solid grasp of the financial services industry, especially in the areas of Payments, Loans, Deposits, or CRM. Familiarize yourself with current trends and challenges that companies like SAP Fioneer face, as this will help you demonstrate your industry knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples from your past experiences where you successfully resolved complex issues. Highlight your critical thinking and analytical skills, as these are essential for a Support Engineer role. Be ready to walk through your thought process and the steps you took to reach a solution.
✨Communicate Clearly and Effectively
Since good communication skills are crucial for this position, practice articulating your thoughts clearly. You may be asked to explain technical concepts to non-technical stakeholders, so ensure you can simplify complex information without losing its essence.
✨Build Rapport with Interviewers
Demonstrate your ability to build strong relationships by engaging with your interviewers. Show enthusiasm for the role and the company, and ask insightful questions about their work culture and team dynamics. This will reflect your team player mentality and your interest in contributing positively to the organization.
