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- Aufgaben: Provide on-site support, troubleshoot issues, and maintain hardware for end-users.
- Arbeitgeber: Join Infosys BPM, a global leader in digital services and consulting across 46 countries.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and collaboration with diverse teams.
- Warum dieser Job: Be part of a culture that values innovation and personal development while making a real impact.
- Gewünschte Qualifikationen: Prior experience in customer-focused support roles is essential; familiarity with Microsoft products is a plus.
- Andere Informationen: This is a mid-senior level position ideal for ambitious individuals looking to advance their careers.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client, we are looking for a well-organized, ambitious individual.
About the Position:
The Support Engineer provides end-user support on-site, maintains hardware, fixes technical problems, and provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers, and coordinates with remote teams for technical issues to investigate and resolve.
Responsibilities:
Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues.
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
Required Skills:
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
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Onsite Support Engineer Arbeitgeber: Infosys BPM
Kontaktperson:
Infosys BPM HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Onsite Support Engineer
✨Tip Number 1
Familiarize yourself with the specific Microsoft products mentioned in the job description. Having a solid understanding of their capabilities will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your troubleshooting skills! Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in previous roles, as this is a key part of the Support Engineer position.
✨Tip Number 3
Highlight any experience you have with incident and problem management tools. Being able to talk about your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills! Since this role is customer-focused, be ready to share how you've successfully supported users in the past and how you approach user training and advice.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Onsite Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite Support Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in end-user support roles. Include specific examples of troubleshooting, incident resolution, and customer service that demonstrate your qualifications for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your familiarity with Microsoft products and your ability to work collaboratively with teams, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Infosys BPM vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end-user support, particularly with Microsoft products. Highlight specific instances where you successfully resolved technical issues or improved user experiences.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your troubleshooting process for a technical problem. This will showcase your analytical skills and ability to think on your feet.
✨Emphasize Customer-Focused Support
Since the role is customer-focused, share examples of how you've provided exceptional support in previous positions. Discuss how you handle difficult situations and ensure user satisfaction.
✨Highlight Collaboration Experience
Talk about your experience working with cross-functional teams. Provide examples of how you collaborated with colleagues or third-party vendors to resolve issues effectively.
