Desktop Support Engineer

Total IT Global is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres and cloud infrastructures, in over 128 countries. Total IT Global helps high growth enterprises navigate their entire IT asset lifecycle, from hardware provisioning, professional services, maintenance support, all the way to disposal and certified data destruction, delivering a unified experience, with a consultative approach. Total IT Global’s award-winning solutions offer enterprises the flexibility and freedom to choose from brands and services, best suited to their business goals and objectives. Thus, for its clients, Total IT Global’s name is synonymous with agility, efficiency and trust. Total IT Global is an equal opportunity employer and the Great Place to Work certification, received for the second time in a row, in 2022-23, is a testament to its culture of true meritocracy and superior employee experience.

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

The Role

You will be responsible for:

• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Excellent communication relationship-building and internal customer service skills.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Provide first level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Provide L1 support to non‐network attached printers.
• Hands and feet support for Server, Storage, Backup & Network equipment.
• Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams.

Ideal Profile

• You have at least B2 level of German language proficiency.
• You possess a Degree / Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of MDM, SCCM, Intune, printer support and Active Directory.
• You are a strong team player who can manage multiple stakeholders.
• You pay strong attention to detail and deliver work that is of a high standard.
• You enjoy finding creative solutions to problems.

What\’s on Offer?

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