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- Aufgaben: Provide top-notch IT support to VIP users, ensuring smooth operations.
- Arbeitgeber: Join a renowned IT consultancy in Switzerland and elevate your career.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for professional growth.
- Warum dieser Job: Work closely with executives, tackle exciting challenges, and make a real impact.
- Gewünschte Qualifikationen: Experience in IT support, fluency in German, and strong problem-solving skills required.
- Andere Informationen: Relocation to Switzerland is welcomed; apply now to seize this unique opportunity!
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
Candidates from EU who would like to relocate to Switzerland are welcomed
Experis IT is on the search for a IT VIP Supporter to join one of their clients, a well-known IT Consultancy company. This exciting temporary opportunity is only open to candidates with relevant experience. If you’re looking to take your career to the next level, please read on!
The IT VIP Supporter provides high-quality, tailored IT support to senior executives and other high-profile stakeholders. To ensure seamless IT service, the role is split across two positions, covering operational hours from 7:00 AM to 9:00 PM. This arrangement guarantees comprehensive support during critical business hours.
Your Responsibilities:
- Provide dedicated 1:1 IT support for VIP users, ensuring minimal disruption to workflows.
- Troubleshoot and resolve hardware, software, and network issues for laptops, mobile devices, AV systems, and other peripherals.
- Manage and optimize VIP user setups, including conference room technology, remote access, and secure connectivity.
- Proactively identify and address potential IT challenges specific to VIP requirements.
- Maintain strict confidentiality when handling sensitive data and interactions.
- Collaborate with IT teams to escalate and resolve complex issues promptly.
- Offer training and guidance on technology best practices to VIP users.
Your Skills:
- Proven experience in IT support, with a focus on executive-level service.
- Strong knowledge of Windows, macOS, iOS, Android, and enterprise tools (e.g., Office 365, VPNs).
- Familiarity with AV and video conferencing tools (e.g., Zoom, Microsoft Teams).
- Excellent problem-solving and time-management skills.
- Outstanding interpersonal and communication abilities.
- High degree of professionalism, discretion, and adaptability.
- Fluency in German is a must.
Don’t hesitate and send us your CV and testimonials today through the link in the advert.
Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Francesca De Chirico on +41 (0) 44 2299925.
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IT VIP Supporter Arbeitgeber: Experis Switzerland
Kontaktperson:
Experis Switzerland HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT VIP Supporter
✨Tip Number 1
Make sure to highlight your experience in providing IT support specifically for executive-level users. Tailor your discussions to showcase how you've successfully managed high-pressure situations and maintained confidentiality.
✨Tip Number 2
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows, macOS, and AV tools like Zoom and Microsoft Teams. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Tip Number 3
Since fluency in German is a must, practice your language skills if needed. Being able to communicate effectively in German will set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare examples of how you've proactively identified and resolved IT challenges in previous roles. This will illustrate your problem-solving abilities and your capacity to provide tailored support to VIP users.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT VIP Supporter
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in IT support, especially focusing on executive-level service. Emphasize your skills with Windows, macOS, iOS, Android, and enterprise tools like Office 365.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your problem-solving abilities and interpersonal skills. Mention your fluency in German and how it will benefit the role, as well as your adaptability and professionalism.
Highlight Relevant Experience: In your application, clearly outline your previous roles where you provided IT support to high-profile users. Include specific examples of how you resolved issues and maintained confidentiality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free of typos to make a great first impression.
Wie du dich auf ein Vorstellungsgespräch bei Experis Switzerland vorbereitest
✨Showcase Your VIP Support Experience
Make sure to highlight your previous experience in providing IT support to high-profile users. Share specific examples of how you managed their unique needs and resolved issues quickly to minimize disruption.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of various operating systems and tools mentioned in the job description, such as Windows, macOS, iOS, Android, and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical skills.
✨Emphasize Communication Skills
Since the role requires excellent interpersonal abilities, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms, as you will need to train VIP users on technology best practices.
✨Prepare for Confidentiality Questions
Given the nature of the role, expect questions about handling sensitive information. Prepare to discuss how you maintain confidentiality and professionalism when dealing with high-profile stakeholders.
