Field Services Engineer Telco

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview

To strengthen our team in the Geneva region, we are looking for a Field Services Engineer Telco.

Available Positions: 1 position

Job Type: Permanent

Job Ref. Number: Field 210125

General Aim of the Position

– Install/integrate and maintain telecommunication and infrastructure equipment in the wireless and wireline networks within the assigned geographical area.

– Daily travel to customers’ network sites to perform tasks in the areas of fulfilment, assurance, and preventive maintenance.

– Participate in on-call service rota.

Assurance

• Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA.
• Use the available tools and perform measurements to isolate and fix faults.
• Replace faulty equipment parts and perform functional tests to validate troubleshooting results.
• Implement temporary solutions whenever appropriate to help faster service restoration.
• Log all actions and update the current status into the trouble ticketing tools.
• Follow the spare part handling processes.
• Support risk assessment activities when required.
• Participate in 24×7 on-call rota.
• Implement work orders, perform equipment installation, activation, site integration, and testing within the defined SLA.
• Record the implementation results into the corresponding tools, fill in service reports.
• Activate the services and changes in the network together with NOC and/or customer DSS.
• Notify and update NOC and/or customer DSS with the status of the changes during implementation.
• Evaluate the security risks and impacts of implementing the changes.
• Perform a rollback plan and invoke Fault Management or other interface processes when appropriate.

Preventive Maintenance

• Perform preventive maintenance activities within the defined SLA.
• Follow the preventive maintenance guidelines.
• Resolve any issues and deficiencies found on site, including those discovered during site visits.

General Responsibilities

• Maintain network and end customer documentation.
• Request site access, escort, and supervise third-party personnel on the sites when needed.
• Support the Field Technician for complex tasks.
• Be a member of project teams within Field Services.

Key Performance Indicators (KPI)

• Willingness to travel on a daily basis.
• Solid understanding of security and safety rules and standards.
• Not afraid to climb on masts and towers.
• Willingness to continuously expand technical know-how.
• Flexibility to work in a very dynamic environment.

Education

• Recognised apprenticeship in the electrical or telecom area (e.g., electrician, electronician, multimedia technician, etc.).
• Advanced education in telecom technologies (e.g., telematician) is an advantage.

Experience

• Several years of experience as a telecommunications engineer.
• Experience in data and voice communications, wireline or wireless is an advantage.

Language

• English: mandatory (oral & written).
• Regional language: mandatory (oral & written).

Other

For wireless works, no suffering from vertigo (climbing on masts, ascending ladders, and working on rooftops).

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