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- Aufgaben: Manage datacenter operations and provide desk-side support to users.
- Arbeitgeber: Join a dynamic team focused on innovative IT solutions.
- Mitarbeitervorteile: Enjoy flexible work hours and opportunities for professional growth.
- Warum dieser Job: Be part of a tech-savvy culture that values problem-solving and teamwork.
- Gewünschte Qualifikationen: Bachelor's degree in IT or related field; fluent in German and English.
- Andere Informationen: Occasional evening or weekend work may be required.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Position Title: Sr IT Support Engineer – German Speaker
Job Summary: The Sr IT Support Engineer will be responsible for managing and maintaining the company’s datacenter operations, providing desk-side support to end-users, and performing basic server administration tasks. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve issues efficiently.
Key Responsibilities:
- Datacenter Operations:
- Work with US-based Infrastructure Service Managers to maintain, upgrade, and support the International Shared Datacenter.
- Monitor and maintain datacenter infrastructure, including servers, storage, and networking equipment.
- Manage datacenter inventory and ensure proper documentation of all installed equipment, offline spares, and accessories.
- Coordinate with vendors for hardware repairs and replacements as needed.
- Provide hands-on assistance when needed by remote teams.
- Desk-side Support:
- Provide technical support to end-users for hardware, software, and network-related issues.
- Support, troubleshoot & repair all PC and Mac workstations and computer/smartphone applications.
- Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals.
- Build new computer systems & maintain CMDB for asset tracking.
- Assist with the setup and maintenance of user accounts and access permissions.
- Conduct training sessions for end-users on new technologies and best practices.
- Triage all levels of incidents as it relates to end user support – track all incidents/requests in ITSM platform.
- Encrypt and deploy laptops for field use.
- Basic Server Administration:
- Support routine server maintenance tasks, including updates, patches, and backups as directed by the IT Operations Manager.
- Assist with the deployment and configuration of new servers and applications.
- Ensure compliance with security policies and procedures.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Native language German + Fluent English.
- 3+ years of experience in IT support, datacenter operations, or server administration.
- Strong knowledge of Windows, MAC, and Linux operating systems.
- Knowledge of networking technologies (Cisco, PaloAlto, VPN, TCP/IP).
- Experience with virtualization technologies such as VMware or Hyper-V.
- Experience with backup technologies (Rubrik preferred).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- Basic familiarity with Cisco CLI and terminal emulation applications such as Secure CRT.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate.
- Experience with cloud platforms such as Azure.
- Familiarity with ITIL framework and best practices.
Working Conditions:
- This position may require occasional evening or weekend work to perform maintenance or resolve critical issues.
- Ability to lift and move equipment up to 50 pounds.
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Sr. IT Support Engineer Arbeitgeber: Omnicell, Inc.
Kontaktperson:
Omnicell, Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Sr. IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience with datacenter operations and server administration during any conversations or interviews. Be prepared to discuss specific examples of how you've managed infrastructure and resolved technical issues in the past.
✨Tip Number 2
Since this role requires strong communication skills, practice explaining complex technical concepts in simple terms. This will help you demonstrate your ability to provide effective desk-side support to end-users.
✨Tip Number 3
Familiarize yourself with the latest technologies mentioned in the job description, such as VMware, Rubrik, and Azure. Showing that you are up-to-date with these tools can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in datacenter operations. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Sr. IT Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sr. IT Support Engineer position. Highlight the key responsibilities and qualifications that match your experience, especially focusing on datacenter operations and technical support.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support, datacenter operations, and server administration. Emphasize your technical skills, particularly with Windows, MAC, Linux, and any virtualization technologies you have worked with.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your language skills in German and English, and how they will benefit the company.
Highlight Relevant Experience: In your application, be sure to detail your previous roles related to IT support and datacenter management. Include specific examples of how you've successfully resolved issues or improved processes in past positions.
Wie du dich auf ein Vorstellungsgespräch bei Omnicell, Inc. vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, MAC, and Linux operating systems. Highlight specific examples of how you've troubleshot issues or managed datacenter operations in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when faced with a technical challenge. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since this role requires strong communication skills, practice explaining complex technical concepts in simple terms. This will show that you can effectively support end-users and collaborate with team members.
✨Familiarize Yourself with ITIL Practices
Brush up on ITIL framework and best practices, as they are preferred for this position. Being able to discuss how you've applied these principles in previous roles can set you apart from other candidates.
