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- Aufgaben: Lead hotel operations, staff training, and strategic marketing to boost guest satisfaction.
- Arbeitgeber: Join ARK Hospitality, where we elevate relationships and results in the hospitality industry.
- Mitarbeitervorteile: Enjoy a competitive salary of $70,000 and opportunities for professional growth.
- Warum dieser Job: Be part of a dynamic team that values innovation and excellence in hospitality.
- Gewünschte Qualifikationen: 3+ years in hospitality management with strong leadership and communication skills required.
- Andere Informationen: Expect 24/7 availability and travel over 75% of the time while living on-site.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
Posted 2 days ago
Description
This position is primarily responsible for overseeing all aspects of Property Management in accordance with ARK Hospitality’s vision, mission, and core values. Those aspects include maximization of financial performance, guest satisfaction, and staff development within established quality standards. The Operations Support Manager is also responsible for the hiring and training of all hotel staff. As a leader, the Operations Support Manager must be a self-starter and understand the position requires 24-hour availability, living out of the hotel during their assignment, and traveling more than 75% of the time.
Responsibilities
- Develop and implement strategic marketing campaigns to drive customer engagement and increase brand awareness.
- Analyze market trends and customer behavior to identify growth opportunities and recommend improvements.
- Collaborate with cross-functional teams to ensure timely execution of marketing initiatives and alignment with company goals.
- Track and report on key performance indicators to measure the success of marketing efforts and make data-driven decisions.
- Stay updated on industry best practices and emerging trends to continuously innovate and improve marketing strategies.
- Recruit, train, mentor, and supervise staff.
- Handle customer complaints and queries.
- Inspect guest rooms and „back of house“ areas to ensure brand and company standards are being met.
Qualifications
- 3+ years of experience in hospitality management.
- Strong leadership skills with a proven track record of team development.
- Excellent communication and interpersonal abilities.
- Proficiency in budget planning and financial management.
Compensation: $70,000
About ARK Hospitality
At ARK, our vision is to positively impact and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!
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Hotel Operation Support Manager - Task Force GM Arbeitgeber: Bighornlaw
Kontaktperson:
Bighornlaw HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Hotel Operation Support Manager - Task Force GM
✨Tip Number 1
Familiarize yourself with ARK Hospitality's vision and core values. Understanding their mission will help you align your approach during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Highlight your experience in hospitality management, especially any roles where you've successfully led teams or improved guest satisfaction. Be ready to share specific examples of how you've maximized financial performance in previous positions.
✨Tip Number 3
Prepare to discuss your strategies for recruiting and training staff. Since this role involves significant team development, showcasing your leadership style and mentoring experiences can set you apart from other candidates.
✨Tip Number 4
Stay updated on current market trends and customer behavior in the hospitality industry. Being able to discuss recent developments and how they could impact ARK Hospitality will demonstrate your proactive approach and industry knowledge.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Hotel Operation Support Manager - Task Force GM
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Hotel Operation Support Manager position. Tailor your application to highlight relevant experiences that align with ARK Hospitality's vision and mission.
Highlight Leadership Experience: Since strong leadership skills are crucial for this role, emphasize your past experiences in team development and management. Provide specific examples of how you've successfully led teams in a hospitality setting.
Showcase Financial Acumen: Demonstrate your proficiency in budget planning and financial management. Include any relevant metrics or achievements that showcase your ability to maximize financial performance in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your passion for hospitality and commitment to guest satisfaction. Make sure to convey your understanding of ARK Hospitality's core values and how you can contribute to their mission.
Wie du dich auf ein Vorstellungsgespräch bei Bighornlaw vorbereitest
✨Showcase Your Leadership Skills
As a Hotel Operation Support Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your ability to develop and mentor staff.
✨Demonstrate Financial Acumen
Since the role involves budget planning and financial management, come equipped with examples of how you've maximized financial performance in previous positions. Discuss any relevant metrics or KPIs you tracked.
✨Understand Customer Engagement Strategies
Familiarize yourself with strategic marketing campaigns that drive customer engagement. Be ready to discuss how you've analyzed market trends and customer behavior to identify growth opportunities.
✨Prepare for 24/7 Availability Questions
Given the nature of the role, expect questions about your availability and flexibility. Share your experiences managing work-life balance while being committed to high standards of service and operational excellence.
