Practice Manager

The Practice Manager is a critical role at Wax Orthodontics. The primary responsibility of the Practice Manager is to create employee engagement and develop a culture of excellence within the practice. They will be responsible for developing and monitoring change within the office through collaboration, team building, and professionalism. Facilitating effective communication between staff, doctors, and leadership will be vital to this role.

Essential Job Functions:

1. Optimize the efficiencies of the office to better serve our patients through building the team and ensuring team members receive the proper training and have the necessary skills and information to be successful.
2. Provide an exceptional patient experience by ensuring the clinical schedule is flowing efficiently, both in terms of the scheduling of patients and supporting team members and monitoring patient time.
3. Facilitate the staffing needs of the team, including recruitment and onboarding.
4. Accountable for upholding the office to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures.
5. Responsible for the operational readiness of the office, including staffing, supply availability, and ensuring dental equipment is working properly.
6. Coach and train team members on updated procedures or changes in processes.
7. Assess the current talent and culture of the team.
8. Serve as the point of contact with supply representatives and service technicians; manage inventory within the assigned budgets.
9. Identify and provide insight for improving growth and development within the practice.
10. Leverage existing Office Managers (where applicable) to ensure the success of site(s).

Core Competencies:

1. Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
2. Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
3. Develops Talent – Developing people to meet both their career goals and the organization’s goals.
4. Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
5. Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
6. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
7. Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions (Budget and P&L accountability).
8. Directs Work – Providing direction, delegating, and removing obstacles to get work done.
9. Ensures Accountability – Holding self and others accountable to meet commitments.
10. Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Knowledge, Skills and Abilities:

1. 3+ years of Managerial Experience.
2. Knowledge of Dental and/or Orthodontics is preferred.
3. Knowledge of dental insurances, service limits, and financing options.
4. Exemplary customer service focus with excellent written and communication skills.
5. Experience with Microsoft Word, Outlook, and Excel.
6. Compassion for our patients, parents, and team members.
7. Integrity, always doing the right thing.
8. Dependability, reliable to be at work when scheduled.
9. Attention to detail, able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
10. Must always conduct self in a professional manner and appearance.
11. Proper telephone etiquette and information gathering skills.

Education and Experience:

1. High School degree or GED.
2. 3+ years of Managerial experience.

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