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- Aufgaben: Manage VIP client relationships and handle their queries with a personal touch.
- Arbeitgeber: Join a leading iGaming company focused on delivering exceptional customer experiences.
- Mitarbeitervorteile: Enjoy a hybrid work model and the chance to work with top-tier clients.
- Warum dieser Job: Be part of a dynamic team that values proactive engagement and customer satisfaction.
- Gewünschte Qualifikationen: Fluent in German and English, with 2 years in iGaming or 1 year in VIP management.
- Andere Informationen: A European passport is required to apply; our recruiters are here to help!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Reference: REMA
As a VIP Account Executive, your main purpose is to maintain a great relationship with the most important clients of the company. You will update and manage a portfolio of VIP customers to provide personal and tailored offers for them. Furthermore, you will be in charge of managing users’ expectations and daily queries regarding games, payments, offers, rewards, etc. You’ll be coordinating with the CRM team.
Your daily work will include tasks like these:
- Handle VIP customers‘ queries in a timely and accurate manner
- Monitor the performance of clients (KPIs) and proactively target clients to increase performance
- Perform outbound sales calling to targeted groups of clients within their portfolio
- Monitor day-to-day activity of clients and contact them when needed to ensure they have a positive experience. Go the extra mile to encourage customers
- Always be proactive: monitor and contact potential customers to expand the VIP segment
- Manage budgets to ensure the relevant KPIs are acceptable
- Evaluate and keep up to date with market trends on existing offers in order to stay ahead of the game.
Your qualifications:
- You speak and write German at a native level and you are fluent in English (B2).
- Minimum 2 years experience in iGaming (customer support) or 1 year in VIP management.
- You have a basic understanding and level of computer handling skills as well as an understanding of the gaming industry. Excellent multitasking skills.
- Excellent problem-solving skills with good interpersonal relationship building skills.
- Great analytical skills to interpret data and prioritise which tasks need attention first.
*YOU NEED A EUROPEAN PASSPORT TO APPLY*
If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help answer any questions you may have!
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German VIP Account Executive, iGaming - Limassol (hybrid) Arbeitgeber: Job Squad
Kontaktperson:
Job Squad HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: German VIP Account Executive, iGaming - Limassol (hybrid)
✨Tip Number 1
Familiarize yourself with the iGaming industry and its trends. Understanding the latest developments will not only help you in conversations with potential clients but also demonstrate your passion for the field.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with VIP clients, being able to switch between languages smoothly can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer queries or improved client relationships in the past. This will highlight your experience and readiness for the role.
✨Tip Number 4
Network within the iGaming community. Attend relevant events or join online forums to connect with industry professionals. This can provide valuable insights and potentially lead to referrals.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: German VIP Account Executive, iGaming - Limassol (hybrid)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the VIP Account Executive position. Understand the key responsibilities and qualifications required, especially the importance of maintaining relationships with VIP clients.
Tailor Your CV: Customize your CV to highlight relevant experience in iGaming and VIP management. Emphasize your customer support skills and any specific achievements that demonstrate your ability to manage VIP accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your understanding of VIP customer needs. Mention your language skills in German and English, and how they will benefit the role.
Highlight Relevant Skills: In your application, make sure to emphasize your multitasking abilities, problem-solving skills, and analytical capabilities. Provide examples of how you've successfully managed client relationships or improved performance metrics in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei Job Squad vorbereitest
✨Showcase Your Language Skills
Since the role requires native-level German and fluent English, be prepared to demonstrate your proficiency in both languages during the interview. Practice common phrases and industry-specific vocabulary to ensure you communicate effectively.
✨Highlight Your iGaming Experience
Make sure to discuss your previous experience in the iGaming industry, especially any roles related to customer support or VIP management. Share specific examples of how you've handled VIP clients and improved their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Be Proactive and Engaging
The job emphasizes a proactive approach to managing VIP clients. During the interview, express your enthusiasm for going the extra mile and share ideas on how you would engage with clients to enhance their experience and loyalty.
