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- Aufgaben: Manage VIP client relationships and handle their queries in the exciting iGaming industry.
- Arbeitgeber: Join a vibrant company in Malta, known for its sunny weather and dynamic work culture.
- Mitarbeitervorteile: Enjoy hybrid work, paid flights, health insurance, gym allowance, and fun social activities.
- Warum dieser Job: Experience a young work environment with team outings and performance bonuses while living in beautiful Malta.
- Gewünschte Qualifikationen: Fluent in German and English, with 2 years in iGaming or 1 year in VIP management required.
- Andere Informationen: Must have a European passport to apply; enjoy 14 public holidays and paid vacation.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Reference: REMA
Does a life with more than 3,000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.
*YOU NEED A EUROPEAN PASSPORT TO APPLY*
We Offer
- Paid flight
- Accommodation for 2 weeks
- Hybrid work model
- Paid health insurance
- LYRA Wellbeing
- Social activities (minimum 2 parties per year + more spontaneously)
- Monthly gym allowance
- Always off on 14 annual public holidays
- Paid vacation (Maltese standards)
- Young work environment
- Fruits and drinks in the office
- Team building events and outings
- Performance bonus
The Job
As a VIP Account Executive, your main purpose is to maintain a great relationship with the most important clients of the company. You will update and manage a portfolio of VIP customers in order to provide personal and tailored offers for them. Furthermore, you will be in charge of managing users’ expectations and daily queries regarding games, payments, offers, rewards, etc. You’ll be coordinating with the CRM team.
Your daily work will include tasks like these:
- Handle VIP customers‘ queries in a timely and accurate manner
- Monitor the performance of clients (KPIs) and proactively target clients to increase performance
- Perform outbound sales calling to targeted groups of clients within their portfolio
- Monitor day-to-day activity of clients and contact them when needed to ensure they have a positive experience. Go the extra mile to encourage customers
- Always be proactive: monitor and contact potential customers to expand the VIP segment
- Manage budgets to ensure the relevant KPIs are acceptable
- Evaluate and keep up to date with market trends on existing offers in order to stay ahead of the game.
Your Qualifications
You speak and write German at a native level and you are fluent in English (B2).
Minimum 2 years experience in iGaming (customer support) or 1 year in VIP management.
You have a basic understanding and level of computer handling skills as well as an understanding of the gaming industry. Excellent multitasking skills.
Excellent problem-solving skills with good interpersonal relationship building skills.
Great analytical skills to interpret data and prioritise which tasks need attention first.
If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help answer any questions you may have!
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German VIP Account Executive, iGaming - Malta (hybrid) Arbeitgeber: Job Squad
Kontaktperson:
Job Squad HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: German VIP Account Executive, iGaming - Malta (hybrid)
✨Tip Number 1
Familiarize yourself with the iGaming industry and its trends. Understanding the latest developments and popular games will help you engage more effectively with VIP clients and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with clients from different backgrounds, being able to switch between languages smoothly will be a huge advantage.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer queries or improved client relationships in your previous roles. This will highlight your suitability for the VIP Account Executive position.
✨Tip Number 4
Network with professionals in the iGaming sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the job.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: German VIP Account Executive, iGaming - Malta (hybrid)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the VIP Account Executive position. Highlight the key responsibilities and qualifications required, such as experience in iGaming and fluency in German and English.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer support or VIP management within the iGaming industry. Emphasize your problem-solving skills, multitasking abilities, and any specific achievements that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your ability to build strong relationships with clients. Mention your understanding of market trends and how you can contribute to enhancing the VIP segment.
Highlight Language Proficiency: Since fluency in German and English is crucial for this role, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei Job Squad vorbereitest
✨Show Your Passion for iGaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share any personal experiences or insights you have about iGaming, as this will demonstrate your genuine interest and knowledge in the field.
✨Highlight Your VIP Management Experience
Be prepared to discuss your previous experience with VIP clients. Provide specific examples of how you've successfully managed relationships, handled queries, and increased client satisfaction. This will showcase your ability to excel in the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve complex problems or handle difficult situations with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Research Market Trends
Stay updated on current trends in the iGaming industry. Be ready to discuss how these trends could impact VIP management and customer engagement. This shows that you are proactive and committed to staying ahead in your field.
