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- Aufgaben: Provide advanced tech support for desktops and laptops, solving complex issues.
- Arbeitgeber: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Mitarbeitervorteile: Enjoy remote work options, training opportunities, and a collaborative environment.
- Warum dieser Job: Great chance to enhance your tech skills while helping others and making an impact.
- Gewünschte Qualifikationen: Need a degree in IT or related field and 2-4 years of desktop support experience.
- Andere Informationen: Relevant certifications like CompTIA A+ are a plus!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate’s or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- 2-4 years of experience in a desktop support or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency with Microsoft Office Suite and other common software applications.
- Experience with Active Directory, group policies, and user account management.
- Familiarity with remote desktop tools and support software.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
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Desktop Support Specialist Arbeitgeber: SISL Global
Kontaktperson:
SISL Global HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Specialist
✨Tip Number 1
Make sure to brush up on your knowledge of Windows and Mac operating systems, as well as the Microsoft Office Suite. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with common troubleshooting scenarios that desktop support specialists face. Prepare to discuss specific examples of how you've resolved complex technical issues in the past, as this will showcase your problem-solving skills.
✨Tip Number 3
Highlight any experience you have with remote desktop tools and support software. Given the nature of the role, being able to provide effective remote support is crucial, so be ready to talk about your experience in this area.
✨Tip Number 4
Emphasize your communication and interpersonal skills. As a Desktop Support Specialist, building strong relationships with end users is key to ensuring their satisfaction, so be prepared to share examples of how you've successfully interacted with users in previous roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Specialist
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in desktop support, especially focusing on your technical skills with Windows and Mac operating systems, as well as any relevant certifications like CompTIA A+ or MCDST.
Craft a Strong Cover Letter: In your cover letter, emphasize your problem-solving abilities and your experience in providing second-level support. Mention specific examples of complex issues you've resolved and how you ensured user satisfaction.
Highlight Relevant Experience: Clearly outline your previous roles in desktop support or similar positions. Include details about your experience with Active Directory, network connectivity issues, and any mentoring or training you've provided to junior technicians.
Showcase Communication Skills: Since strong communication and interpersonal skills are crucial for this role, provide examples in your application that demonstrate your ability to build relationships with end users and collaborate effectively with IT team members.
Wie du dich auf ein Vorstellungsgespräch bei SISL Global vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face hypothetical technical issues during the interview. Practice articulating your thought process for diagnosing and resolving these problems, showcasing your analytical skills and ability to think on your feet.
✨Highlight Communication Skills
Since this role involves working closely with end-users, emphasize your strong communication and interpersonal skills. Share examples of how you've effectively communicated technical information to non-technical users in the past.
✨Prepare for Team Collaboration Questions
Be ready to discuss your experience working in a team environment. Provide examples of how you've collaborated with IT team members on projects or upgrades, as teamwork is essential in this role.
